Service Support Assistant

Connect Healthcare Rotherham CIC; Rotherham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Connect Healthcare Rotherham CIC is seeking an administrative professional to support GP practices across the Rotherham federation. The role covers clerical tasks, data handling, and liaison with staff, patients and partners. A strong commitment to confidentiality and patient care is essential.

You will need NVQ Level 2 or equivalent, solid MS Office skills (Word, Excel, Outlook), and the ability to work under pressure in a busy primary care environment.

Qualifications

• Experience or knowledge of NHS issues.
• Excellent organisational and time-management skills.
• Able to maintain professionalism in stressful situations.

Skills

NHS knowledge

Organisational skills

Communication skills

Ability to work under pressure

Education

NVQ Level 2 or equivalent

Tools

MS Office

SystmOne

Job description

The job overview of this advert can be found in the attached job description and person specification.

Main duties of the job

The main duties of this advert can be found in the attached job description and person specification.

About us

Connnnect Healthcare Rotherham Community Interest Company (CIC) is a federation of 28 GP practices in Rotherham. The organisation is led by a Board of representatives from general practice in the Borough, with executive leadership from a Medical Director on a part-time basis.

The organisation currently delivers extended access primary care services in Rotherham and a Physio First service in partnership with the local acute and community trust, the largest of its kind currently operating. In addition, the organisation is supporting the development of primary care networks and manages delivery of training and development to large cohorts of the general practice workforce.

Our Vision

We are a GP-led organisation and aim to provide services for direct patient care and to support GP practices. We will be a patient-centred, working collaboratively across general practice and with partners to provide high-quality services, positive working experiences for our staff, and to secure the sustainability of general practice in Rotherham

Job responsibilities

Detailed job description and main responsibilities of this advert can be found in the attached job description and person specification.

Qualifications

• Educated to NVQ Level 2 or equivalent experience

Knowledge

• Administrative / secretarial experience
• Good working knowledge of MS Office systems including: Word, Excel and Outlook
• Understanding of Confidentiality and Data Protection
• Strong organisational skills
• Knowledge of GP clinical systems (SystmOne)
• Knowledge of NHS Primary Care / General Practice

Skills

• Experience / Knowledge of NHS Issues

Communication Skills

• Able to maintain productive relationships with all levels of staff
• Effective team working
• Good standard of literacy/English language skills
• Able to maintain professionalism when dealing with stressful situations

Autonomy / Freedom to act

• Able to work on own initiative, organising and prioritising own workload
• Used to working under pressure and to tight deadlines

Values & Behaviour

• Commitment to and focused on quality, promotes high standards in all they do
• Consistently thinks about how their work links to the patients of Rotherham and the services they rely on
• Values diversity and difference, operates with integrity and openness
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others

Equality, diversity and Inclusion

• Understanding of and commitment to equality of opportunity and good working relationships

Other

• An ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection
• Professional, calm and efficient manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.