Service Coordinator

Portland College; Mansfield; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

33 days holiday pro rata

Blue Light Card

Employee Assistance Programme

Free parking on site

Subsidised canteen

Training and qualifications

Life assurance

Job summary

Portland College in Mansfield is seeking a Service Coordinator to lead a team of 15–20 care staff and ensure safe, high‑quality, person‑centred support for our learners and citizens. This is a permanent, on‑site role with a strong focus on safeguarding and regulatory compliance.

You will deliver and oversee care planning, administer medication, supervise staff, support recruitment and development, and build effective relationships with families and healthcare professionals.

Qualifications

• Level 3 NVQ in Health and Social Care is required.
• Level 3 NVQ in Leadership & Management is required.
• DBS check and right to work in the UK will be verified.

Responsibilities

• Lead and support a team of 15–20 care staff.
• Deliver and oversee person-centred care planning and support.
• Ensure safeguarding practices and MCA principles are embedded within service delivery.
• Administer medication and PEG care in accordance with organisational procedures.
• Monitor and review learner and citizen progress against agreed goals and outcomes.
• Build effective relationships with families, advocates and healthcare professionals.
• Conduct staff supervision and annual performance reviews.
• Support recruitment, induction and workforce development activities.
• Contribute to quality assurance processes and continuous service improvement.
• Act as Site Coordinator on a rota basis.

Skills

Verbal communication

Written communication

Teamwork

Prioritisation

IT skills

Safeguarding

GDPR/confidentiality

CQC standards

Staff training

Education

Level 3 NVQ in Health and Social Care

Level 3 NVQ in Leadership & Management

Job description

Service Coordinator

Company: Portland College Salary: from £32,165.15 a year Hours: Full-time Location: Mansfield, NG18 4TJ Working pattern: On-site Job type: Permanent Posting date: 7 Oct 2026 Closing date: 30 Oct 2026

Summary

We are outstanding, you can be too.

This is an exciting opportunity for an experienced care professional who is ready to take the next step in their career. As a Service Coordinator, you will play a key role in ensuring the delivery of safe, high-quality, person-centred care. You will coordinate and motivate a vibrant team of Care staff, ensuring excellent outcomes for our learners and citizens while maintaining compliance with regulatory requirements and standards.

Key Responsibilities

• Lead and support a team of approximately 15 to 20 care staff.
• Deliver and oversee person-centred care planning and support.
• Ensure safeguarding practices and Mental Capacity Act principles are embedded within service delivery.
• Administer medication and PEG care in accordance with organisational procedures.
• Monitor and review learner and citizen progress against agreed goals and outcomes.
• Build effective relationships with families, advocates and healthcare professionals.
• Conduct staff supervision and annual performance reviews.
• Support recruitment, induction and workforce development activities.
• Contribute to quality assurance processes and continuous service improvement.
• Act as Site Coordinator on a rota basis.

Essential Skills

• Excellent verbal and written communication skills.
• Experience in supporting people with learning disabilities, autism, physical disabilities and complex needs.
• Basic IT skills, including Microsoft Office and report writing.
• The ability to prioritise workloads and meet deadlines.
• Experience working effectively as part of a team.
• Strong interpersonal skills and the ability to build positive relationships.
• A demonstrable understanding of safeguarding practices, GDPR and confidentiality requirements.
• Knowledge of CQC Fundamental Standards.
• Experience of delivering staff training and coaching.

You can see more about what we do at Portland Charity by looking at the Who We Are and Choose Your Future pages on our website https://www.portland.ac.uk/

We will carry out an Enhanced with Child and Adult Barred Lists DBS check, as this role involves regulated activity.

Working at Portland Charity

At Portland Charity, our learners, citizens and staff are at the heart of what we do. We are passionate about our vision that all people with disabilities will have a lifetime of opportunity, and you could help us to achieve that. Our priority for staff is to create an outstanding place to work where the rewards of a job well done can be seen in the faces of our learners and citizens.

Benefits

• A rewarding career and working towards positive outcomes for our learners and citizens
• Enhanced holidays of 33 days per year when you join us (pro rata) and you are able to buy up to 10 additional days of holiday
• You are eligible for a Blue Light Card with access to lots of great discounts
• Free and confidential access to an Employee Assistance Programme
• Free parking on site and access to a subsidised canteen with a variety of meal options (main campus only)
• Everyone has an opportunity to develop their knowledge and skills on the job through training, mentoring and qualifications.
• Free life assurance – your family will benefit from a payment of 4x your annual salary if the unthinkable should happen

We are committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections the community.

Qualifications

• Level 3 NVQ in Health and Social Care
• Level 3 NVQ in Leadership & Management

Working Hours

This role operates on a flexible shift pattern across seven days:

• 6:45am to 2:45pm
• 2:00pm to 10:30pm

Requirements

Successful applicants will be required to undertake an enhanced Disclosure and Barring Service (DBS) check and a social media check, and they will need to provide proof of their right to work in the UK.

Where applicable, you will need to provide evidence of your care qualifications and/or be willing to complete the Care Certificate within a three-month period.

Portland Charity is committed to safeguarding and promoting the welfare of its learners, citizens, customers, volunteers and staff. We expect all our staff to be aware of their responsibilities to protect learners, citizens, customers, volunteers and staff from abuse or harm and to promote Fundamental British Values.

It is an offence to apply for this role if you are included in the child and or adult barred list. This role involves regulated activity.

Legal and Equality Statements

We are a Disability Confident employer and hold Mindful Employer status which recognises our positive approach to physical and mental health and wellbeing at work.

https://www.mindfulemployer.dpt.nhs.uk/

https://disabilityconfident.campaign.gov.uk/