Service Coordinator

SAMpeople; Mansfield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Enhanced holidays (33 days per year,?9

Job summary

Portland Charity is seeking an experienced Service Coordinator to lead a team of 15–20 care staff and deliver person-centred care within our Portland Charity services in Mansfield. You will supervise, coach and recruit while ensuring safeguarding, GDPR, and CQC standards are met.

Flexible seven-day shift coverage is required; DBS checks will be completed enhanced for safeguarding. A rewarding role with career development and excellent staff benefits awaits.

Qualifications

• Experience in supporting people with learning disabilities, autism, physical disabilities and complex needs.
• Ability to prioritise workloads and meet deadlines.
• Basic IT skills, including Microsoft Office and report writing.
• Experience working effectively as part of a team.
• Strong interpersonal skills and the ability to build positive relationships.
• A demonstrable understanding of safeguarding practices, GDPR and confidentiality requirements.
• Knowledge of CQC Fundamental Standards.
• Experience of delivering staff training and coaching.

Responsibilities

• Lead and support a team of approximately 15 to 20 care staff.
• Deliver and oversee person-centred care planning and support.
• Ensure safeguarding practices and Mental Capacity Act principles are embedded within service delivery.
• Administer medication and PEG care in accordance with organisational procedures.
• Monitor and review learner and citizen progress against agreed goals and outcomes.
• Build effective relationships with families, advocates and healthcare professionals.
• Conduct staff supervision and annual performance reviews.
• Support recruitment, induction and workforce development activities.
• Contribute to quality assurance processes and continuous service improvement.
• Act as Site Coordinator on a rota basis.

Skills

Team leadership

Communication

Safeguarding

Report writing

Microsoft Office

Prioritising workloads

Interpersonal skills

GDPR knowledge

Care coordination

Training and coaching

Education

Level 3 NVQ in Health and Social Care

Level 3 NVQ in Leadership & Management

Level 1 Mathematics

Tools

Microsoft Office

Job description

This is an exciting opportunity for an experienced care professional who is ready to take the next step in their career. As a Service Coordinator, you will play a key role in ensuring the delivery of safe, high-quality, person-centred care. You will coordinate and motivate a vibrant team of Care staff, ensuring excellent outcomes for our learners and citizens while maintaining compliance with regulatory requirements and standards.

You will:

• Lead and support a team of approximately 15 to 20 care staff.
• Deliver and oversee person-centred care planning and support.
• Ensure safeguarding practices and Mental Capacity Act principles are embedded within service delivery.
• Administer medication and PEG care in accordance with organisational procedures.
• Monitor and review learner and citizen progress against agreed goals and outcomes.
• Build effective relationships with families, advocates and healthcare professionals.
• Conduct staff supervision and annual performance reviews.
• Support recruitment, induction and workforce development activities.
• Contribute to quality assurance processes and continuous service improvement.
• Act as Site Coordinator on a rota basis.

We’re looking for someone who has:

• Excellent verbal and written communication skills.
• Experience in supporting people with learning disabilities, autism, physical disabilities and complex needs.
• Basic IT skills, including Microsoft Office and report writing.
• The ability to prioritise workloads and meet deadlines.
• Experience working effectively as part of a team.
• Strong interpersonal skills and the ability to build positive relationships.
• A demonstrable understanding of safeguarding practices, GDPR and confidentiality requirements.
• Knowledge of CQC Fundamental Standards.
• Experience of delivering staff training and coaching.

You can see more about what we do at Portland Charity by looking at the Who We Are and Choose Your Future pages on our website https://www.portland.ac.uk/

We will carry out an Enhanced with Child and Adult Barred Lists DBS check, as this role involves regulated activity.

*We will not accept any applications submitted after the campaign has closed. We may close campaigns early.

Working at Portland Charity

At Portland Charity, our learners, citizens and staff are at the heart of what we do. We are passionate about our vision that all people with disabilities will have a lifetime of opportunity, and you could help us to achieve that. Our priority for staff is to create an outstanding place to work where the rewards of a job well done can be seen in the faces of our learners and citizens.

There are lots of great benefits to working at Portland Charity

• A rewarding career and working towards positive outcomes for our learners and citizens
• Enhanced holidays of 33 days per year when you join us (pro rata) and you are able to buy up to 10 additional days of holiday
• You are eligible for a Blue Light Card with access to lots of great discounts
• Free and confidential access to an Employee Assistance Programme
• Free parking on site and access to a subsidised canteen with a variety of meal options (main campus only)
• Everyone has an opportunity to develop their knowledge and skills on the job through training, mentoring and qualifications.
• Free life assurance – your family will benefit from a payment of 4x your annual salary if the unthinkable should happen

We are committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections the community.

Qualifications

• Level 3 NVQ in Health and Social Care
• Level 3 NVQ in Leadership & Management
• Level 1 Mathematics

Working Hours

This role operates on a flexible shift pattern across seven days:

• 6:45am to 2:45pm
• 2:00pm to 10:30pm

Applying to work at Portland Charity

There are some other important things you need to know before you apply to work with us at Portland Charity.

Portland Charity is committed to safeguarding and promoting the welfare of its learners, citizens, customers, volunteers and staff. We expect all our staff to be aware of their responsibilities to protect learners, citizens, customers, volunteers and staff from abuse or harm and to promote Fundamental British Values.

It is an offence to apply for this role if you are included in the child and or adult barred list. This role involves regulated activity.

Successful applicants will be required to undertake an enhanced Disclosure and Barring Service (DBS) check and a social media check, and they will need to provide proof of their right to work in the UK.

Where applicable, you will need to provide evidence of your care qualifications and/or be willing to complete the Care Certificate within a three-month period.

If you have any questions or need some help when completing your application, you can contact [e-mail] or call the recruitment team on 01623 499111, extension 428 or 205, and we will be happy to help.

Many of our staff have a disability, and we’re proud to hold Disability Confident and Mindful Employer status which recognises our positive approach to physical and mental health and wellbeing at work. If you would like to speak with us before completing an application, you can contact our recruitment team on 01623 499 111 or via email at [e-mail] who will be happy to support you with your application or answer any questions.

Residential Care

Maggie Waring

[e-mail]

Portland College
Nottingham Road
Mansfield
Nottinghamshire
NG18 4TJ

Portland Charity is committed to safeguarding and promoting the welfare of its learners, citizens, customers, volunteers and staff. We expect all our staff to be aware of their responsibilities to protect learners, citizens, customers, volunteers and staff from abuse or harm and to promote Fundamental British Values.

Successful applicants will be required to undertake an enhanced Disclosure and Barring Service (DBS) check and to provide proof of their right to work in the UK.

Portland Charity is committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.