Service Coordinator

ORONA; Lanark; Presencial; GBP 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 25 days

Pension scheme

Life Insurance

Medical cash back

24/7 GP access

Eye care voucher

Employee assistance

Referral rewards

Training & development

Descripción de la vacante

ORONA is seeking a Service Coordinator to join our onsite team in Glasgow. You will work with the Service and Account Manager to ensure the local maintenance team delivers outstanding service to customers.

You will also provide administrative and commercial support, including preparing estimates and issuing repair quotations. In this role you will liaise with customers by email and phone, manage orders, and help coordinate schedules to meet targets.

Formación

• Experience providing administrative and commercial support, including estimates and repair quotations.
• Ability to work with Service and Account Manager to support local maintenance teams.

Responsabilidades

• Updating internal systems on customer orders and insurance work.
• Regular contact with customers via email/phone to schedule work.
• Prepare materials and support technicians with queries.
• Manage inward materials and coordinate distribution to engineers and subcontractors.
• Support monthly targets and report to management.
• Assist regional service administration functions including calls.
• Guide customer expectations on services and timelines.

Conocimientos

Customer service

Administrative support

Quotations

Communication

Herramientas

CRM software

MS Office

Descripción del empleo

AtORONA,wearegloballeadersinthedesign,manufacture,installation,maintenanceandmodernisationoflifts,escalators,movingrampsandwalkways.Operatinginover100countries,with330,000liftsworldwideusingourtechnologyand2manufacturingplants,weareproudtobeNumber1inEuropeforcompleteliftproductioncapacity.

TheRole

WeareseekingaServiceCoordinatortojoinouronsiteteamintheGlasgowoffice.Inthisrole,youwillworkcloselywiththeServiceandAccountManagerstoensurethelocalmaintenanceteamdeliversoutstandingservicetoallcustomers.Youwillalsoprovideadministrativeandcommercialsupport,includingpreparingestimates,issuingrepairquotations,andfollowingup’s.

KeyResponsibilities

• Updatinginternalsystemsonreceiptofcustomerorder/insuranceworksetc.
• Responsibleforregularcontactwithcustomersviaemailandtelephonetoagreesuitabledatesforworkstobecarriedout.
• Ordermaterialsasrequiredandsupportedbycompanytechnicianswithanytechnicalqueries.
• Manageinwardsmaterialsandcollateandarrangefordistributiontoinhouseengineersandsub-contractorsasrequired.
• Oncompletionofrepairswillclosedownensuringmonthlytargetsareatleastachieved.
• Managementofliveorderbook,forecastforproductionandprovidingaccuratereportingtomanagementteam.
• Manageandguidecustomerexpectationsonthecompany’sservices.
• Supporttheregionalofficeserviceadministrationfunctions,includingthecall

WhyJoinORONA?

Weoffermorethanjustajob—weofferlong-termcareerdevelopmentwithinastableandgrowingcompany.

WhatWeOffer:

AttractiveSalary:Competitivepaythatreflectsyourskillsandexperience

GenerousHolidayAllowance:Enjoy25daysofannualleave,increasingto30withservice,and8publicholidays

SecureFuture:Benefitfromapensionschemewithincreasingcompanycontributionsasyougrowwithus

PeaceofMind:LifeInsurancetosupportyouandyourlovedones

Health&Wellbeing:MedicalCashBackPlantohelpwithhealthcosts,plusaccessto24/7GPservices

Family-FriendlyBenefits:Enhancedleaveforfamily-relatedeventsandemergencies

SupportWhenYouNeedIt:EmployeeAssistanceProgrammeofferingconfidentialsupportforpersonalorwork-relatedchallenges

EyeCare:Eyecarevoucherstohelpkeepyourvisionsharp

RecognitionforLongevity:LongServiceAwardstocelebrateyourmilestoneswithus

ReferralRewards:EarnaRecruitmentReferralFeebyhelpingusfindtoptalent

ContinuousGrowth:OngoingTraining&Developmentopportunitiestosupportyourcareerjourney

JoinORONAandbepartofacompanymovingtheworldsafelyandefficientlyeveryday.