Service Coordinator

Veolia Environmental Services (Uk) Plc; Hinckley; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Financial wellbeing support (EarnedPay

Discounts on products

Volunteer day

Training and development

Job summary

Veolia Environmental Services (Uk) Plc is seeking a on-site supervisor to support drivers and front-line staff, ensuring safe, compliant operations and strong KPI performance. The role requires organizing busy workloads and maintaining clear communications with drivers and customers.

You will ensure transport compliance, liaise with Operations, and promote an inclusive, fair workplace while supporting continuous improvement initiatives within a busy waste/transport environment in Hinckley.

Qualifications

• Experience supervising drivers or frontline staff.
• Understanding of transport compliance and WTD.
• Excellent communication across levels (drivers, frontline staff, customers).
• UK driving licence held and clean record.

Responsibilities

• Communicate with customers and stakeholders, providing status updates and maintaining contact with drivers.
• Manage completion of debriefs with front-line staff and report necessary actions.
• Engage face-to-face with drivers to address issues on the route.
• Report safety concerns or container damage and escalate unsafe conditions.
• Support on-site compliance for Veolia (WTD, O Licence and transport rules).
• Drive continuous improvement on KPI performance.
• Report to drivers and Service Coordinators and promote fair, inclusive treatment.

Skills

Communication skills

Workload management

UK Driving Licence

Waste/Transport experience

Transport compliance

Working Time Directive (WTD)

Job description

• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Managing completion of all debriefs with front-line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on the route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Supporting Operations Manager with Veolia legal compliance on-site (WTD, O'licence and transport compliance)
• Responsible for driving continuous improvement on KPI performance.
• Being responsible for direct reporting line for all drivers and Service Coordinators, we're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
• Good communication skills, including communicating with people of all levels, including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace
• UK Driving licence
• Previous experience operating within a similar industry, waste/transport/logistics at a Supervisory level
• Able to demonstrate an understanding of transport compliance and WTD

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching.
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
• One paid day's leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential