Service Coordinator

Veolia Group; Hersden; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension scheme

Free physiotherapy

Discounts at retailers

Employee wellbeing resources

Ongoing training and development

Job summary

Veolia Group is seeking a Service Coordinator on a 12 Month Fixed Term Contract in Canterbury. The role involves proactive customer communication, driver debriefs, and face-to-face driver support to resolve issues and maintain safety. You will drive a customer-excellence culture, manage queries, and ensure compliance with Veolia procedures.

The position offers 40 hours a week, with Saturday shifts on a rota and bank holidays paid extra, and options for ongoing training and pension benefits.

Qualifications

• Must have a valid driving licence (full UK) and be able to drive as part of the role.
• Excellent communication skills with drivers and frontline staff.
• Ability to organise a busy workload and work at pace within a quality management system.
• Experience with health and safety practices and depot operations.

Responsibilities

• Proactively communicate with customers and provide status updates.
• Maintain contact with drivers and complete debriefs after depot rounds.
• Be the face-to-face contact with drivers and support on safety issues.
• Create a customer-excellence culture and manage queries/complaints.
• Ensure service delivery meets customer expectations and regulatory compliance.
• Lead and develop direct reports and communicate updates to drivers.

Skills

Full UK driving licence

Good communication

Organisational skills

Quality management system

Job description

Ready to find the right role for you?Service Coordinator - 12 Month Fixed Term ContractSalary: £30,121.07 per annum plus Veolia benefits and pensionHours: Monday to Friday, 40 hours per week 8:30am - 5pm + Saturdays on a rota basis and Bank holidays (These are at additional pay)Location: CanteburyWhen you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.What we can offer you:25 days of annual leaveAccess to our enhanced pension schemeFree physiotherapy serviceDiscounts on everything from groceries to well known retailersAccess to a range of resources to support your physical, mental and financial health;so you can lean on us whenever you need toOngoing training and development opportunities, allowing you to reach your full potentialStream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewardsWhat you'll be doing:Proactively communicate with customers.Provide status updates and maintain contact with drivers throughout the day.Upon drivers return to the depot, they will complete the debrief process within the allocated time and report any necessary action or updates as required.Be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging ‘stop the job’ if it is deemed unsafe to continue in line with company operating procedures and processes.Create a customer excellence approach & culture.React to and manage customer queries and complaints.Implement service practices that meet the customers’ needs.Maintain a “zero harm” safety culture within depots.Ensure service delivery, in line with customer expectations.Engage with interested stakeholders including the wider Veolia team or Management team.Ensure Veolia legal compliance on site - WTD and transport compliance.Provide clear, transparent and accurate reporting of daily debriefing.Lead, manage and develop all direct reports Communicate matters of business interest and importance to Drivers.What we're looking for:Essential:Full Car Driving LicenceGood communication skills communicating with people of all levels specifically including drivers and frontline employeesAbility to organise a busy workload and operate at a fast pace Working with a quality management systemWhat’s next?Apply today, so we can make a difference for generations to come.We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.