Service Coordinator

SWARCO AG; Hemel Hempstead; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Day off for your birthday

Hybrid working options

Flexible working arrangements

Job summary

SWARCO AG in Hemel Hempstead is seeking a Service Co-Ordinator to plan and coordinate field service activities, ensuring efficient service delivery and strong customer satisfaction.

The role involves scheduling visits, allocating work orders, coordinating engineers and parts, and maintaining service records, with hybrid working options and a focus on SLAs.

Qualifications

• Excellent communication and interpersonal skills.
• Strong planning, scheduling, and organisational abilities.
• Ability to manage competing priorities and deadlines effectively.
• Experience using multiple IT systems and service management platforms.
• Ability to work both independently and as part of a team.
• Strong attention to detail and accurate record-keeping.
• Good geographical knowledge to support field engineer scheduling.
• Right to work in the UK.
• Experience in service coordination, scheduling, or customer support.
• Experience supporting field-based engineering teams.
• Knowledge of EV charging, utilities, infrastructure, or technical service environments.
• Familiarity with CRM, ticketing, or field service management systems.

Responsibilities

• Plan and coordinate field service activities to ensure efficient service delivery.
• Schedule maintenance, repair, and service visits across the engineering team.
• Allocate work orders and resources to field service engineers.
• Coordinate engineers, parts, and equipment to meet operational requirements.
• Act as a key point of contact for customers, providing timely updates and support.
• Ensure contractual SLAs are achieved and maintained.
• Maintain accurate records across service management and customer systems.
• Support the wider Service team in delivering a professional and efficient customer experience.

Skills

Excellent communication and interper­-

Job description

• Compensation: GBP 26,000 - GBP 28,000 - yearly

Company Description

At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for an organised and customer-focused Service Co-Ordinator to join our Evolt Charging team.

This is an excellent opportunity for an individual who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and is passionate about delivering outstanding customer service. You will play a key role in ensuring field service activities are planned and executed efficiently whilst maintaining high levels of customer satisfaction and contractual compliance.

Job Description

As a Service Co-Ordinator, you will:

• Plan and coordinate field service activities to ensure efficient service delivery.
• Schedule maintenance, repair, and service visits across the engineering team.
• Allocate work orders and resources to field service engineers.
• Coordinate engineers, parts, and equipment to meet operational requirements.
• Act as a key point of contact for customers, providing timely updates and support.
• Ensure contractual Service Level Agreements (SLAs) are achieved and maintained.
• Maintain accurate records across service management and customer systems.
• Support the wider Service team in delivering a professional and efficient customer experience.

Key Responsibilities

Service Coordination

• Schedule planned maintenance, repairs, and reactive service visits.
• Allocate work orders to field service engineers based on availability, location, and priority.
• Coordinate technicians, parts, and equipment to support service delivery.
• Ensure preventative maintenance activities and RCD testing are completed in line with annual schedules.

Customer Service

• Respond promptly and professionally to customer enquiries.
• Keep customers informed regarding service progress and upcoming visits.
• Share completed service reports and documentation with customers.
• Manage customer expectations and provide excellent service at all times.
• Support achievement of contractual SLA requirements.

Administration

• Raise, manage, and close service tasks across internal and customer systems.
• Update service trackers for planned preventative maintenance, commissioning activities, and fault tickets.
• Confirm parts availability and dispatch prior to scheduling work.
• Maintain accurate service records and documentation.

Weekly Activities

• Add commissioned assets and service agreements into company systems.
• Follow up outstanding actions with third-party suppliers and contractors.
• Review and manage overdue or incomplete service tickets.
• Complete customer-specific administrative tasks, including billing activities where required.

What We Offer

• Opportunity to work within a growing and innovative smart mobility and EV charging business.
• Career development opportunities within a global organisation.
• Supportive and collaborative team environment.
• Ongoing training and professional development.
• Hybrid working opportunities and flexible working arrangements where appropriate.
• Day off for your birthday
• 9 - 5 business hours, 30 minute lunch, hybrid working options

Qualifications

• Excellent communication and interpersonal skills.
• Strong planning, scheduling, and organisational abilities.
• Ability to manage competing priorities and deadlines effectively.
• Competent user of multiple IT systems and service management platforms.
• Ability to work independently and collaboratively within a team environment.
• Strong attention to detail and commitment to maintaining accurate records.
• Good geographical knowledge to support efficient scheduling of field engineers.
• Reliable, proactive, and adaptable approach to work.
• Right to live and work in the UK.
• Experience working within a service coordination, scheduling, or customer support environment.
• Experience supporting field-based engineering teams.
• Knowledge of EV charging, utilities, infrastructure, engineering, or technical service environments.
• Familiarity with CRM, ticketing, or field service management systems.

Additional Information

Interested?

We have a responsibility to ensure that all employees are eligible to live and work in the UK. Therefore, successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long-term permanent role. We are an equal opportunities employer.

Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.