Field Service Engineer (Middlesbrough / Newcastle)

SWARCO ITS; Tees Valley; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday pro rata

Pension contributions

Employee Assistance Programme

Life assurance 6x salary

Full training and development

Company vehicle

Job summary

SWARCO ITS is seeking a Field Service Engineer for Middlesbrough / Newcastle to service and maintain EV charging stations across the region. The role is full-time with a hybrid pattern of site work and home-based travel.

You will diagnose electrical, hardware, software and network faults, carry out repairs, support installations, and provide remote help to customers and field teams while keeping accurate service records and materials stocked.

Qualifications

• At least 2 years of experience in technical support or field service engineering.
• Proven track record of servicing, maintenance and repairs.
• Experience using a multimeter and continuity testing.
• Hands-on approach with tools and fault-finding.
• Strong diagnostic and fault-finding skills.
• Ability to work independently and as part of a team.
• Good communication skills; explain technical issues clearly.
• Full UK manual driving licence.
• Right to live and work in the UK.
• No more than 3 points on driving licence.

Responsibilities

• Carry out daily servicing and maintenance of customer EV charging stations.
• Diagnose and resolve electrical, hardware, software and network-related faults.
• Complete repairs, including replacement of faulty parts and components.
• Support installation, commissioning, preventative maintenance, upgrades and warranty activities.
• Provide remote technical assistance to customers and field teams when required.
• Maintain accurate service records, daily worksheets and company vehicle mileage.
• Manage and replenish spare parts stock, ensuring equipment and materials are available when needed.
• Work collaboratively with technical, engineering and customer service teams to deliver excellent customer service.
• Support service and maintenance contracts, helping to meet agreed response times and service levels.
• Ensure all work is carried out safely and in line with company procedures and relevant electrical and EV charging standards.
• Participate in an on-call rota, approximately 1 week in 5, Monday to Monday, as required.

Skills

Field service engineering

Fault finding

Diagnostics

Independent work

Team collaboration

Communication skills

Problem solving

Tools

Multimeter

Job description

Become part of our SWARCO team as

Field Service Engineer (Middlesbrough / Newcastle)

Company Description

About SWARCO

At SWARCO Smart Mobility Solutions / EVOLT Charging Ltd, we’re helping to shape the future of electric vehicle charging. As our network continues to grow, we’re looking for a Field Service Engineer to join our expanding team and help keep charging infrastructure operating safely, reliably and efficiently.

Challenge

Field Service Engineer - Middlesbrough / Newcastle

Middlesbrough / Newcastle - Employees work in a hybrid mode Site visits leaving from home and returning to home address.

Full-time

This is a hands-on role for someone who enjoys fault finding, working with tools and solving technical problems. You’ll provide on-site and remote support to customers, helping to diagnose issues, carry out repairs and maintain charging equipment to a high standard.

What you will do

• Carry out daily servicing and maintenance of customer EV charging stations.
• Diagnose and resolve electrical, hardware, software and network-related faults.
• Complete repairs, including the replacement of faulty parts and components.
• Support installation, commissioning, preventative maintenance, upgrades and warranty activities.
• Provide remote technical assistance to customers and field teams when required.
• Maintain accurate service records, daily worksheets and company vehicle mileage.
• Manage and replenish spare parts stock, ensuring equipment and materials are available when needed.
• Work collaboratively with technical, engineering and customer service teams to deliver excellent customer service.
• Support service and maintenance contracts, helping to meet agreed response times and service levels.
• Ensure all work is carried out safely and in line with company procedures and relevant electrical and EV charging standards.
• Participate in an on-call rota, approximately 1 week in 5, Monday to Monday, as required.

What we are looking for

We’re looking for someone with a practical, hands-on approach and a genuine interest in technical problem-solving. You don’t need to know everything about EV charging already — we can provide full training — but you should be comfortable working with electrical equipment and diagnosing faults

What we offer

• Full internal training and relevant certifications.
• The opportunity to develop your career in the growing EV charging industry.
• A company vehicle and the tools required for the role.
• The opportunity to work as part of an expanding technical team.
• A varied role involving customer support, diagnostics, maintenance and repairs.
• 33 days holiday (including bank holidays) pro rata
• Employer pension contributions
• Employee Assistance Programme
• Life assurance up to 6x salary
• Full training and development opportunities

Essential

• At least 2 years’ experience in a technical support or field service engineering role.
• A proven track record of carrying out servicing, maintenance and repairs.
• Experience using a multimeter and carrying out continuity testing.
• A practical, hands-on approach and confidence using tools.
• Strong fault-finding and diagnostic skills.
• Ability to work independently and as part of a team.
• Good communication skills, with the ability to explain technical issues clearly to customers and colleagues.
• A full MANUAL UK driving licence.
• Right to live and work in the UK.
• No more than 3 points on your driving licence.

Desirable

• Experience in the EV charging, automotive, clean energy or electrical engineering sectors.
• Previous experience working with charging infrastructure or similar electrical equipment.
• Experience providing remote technical support.
• Previous participation in an on-call or out-of-hours support rota.
• Relevant engineering qualifications or technical training.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK and be able to commit to a long term permanent role. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected. We welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to providing equal opportunities throughout our recruitment process and employment.

Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers.

SWARCO is growing. Grow with us. The online application can be submitted with just a few clicks. We look forward to new talents who will help us shape the mobility of tomorrow.

UK03 SWARCO Evolt Charging

North East

England Middlesbrough / Newcastle

Information on processing of your personal data is available https://www.swarco.com/privacy-information-applicants.