Community Hub Coordinator

Leicestershire Partnership; Market Harborough; On-site; GBP 21,000 - 25,000; Full time

Job summary

Leicestershire Partnership NHS Trust is seeking a Community Hub Coordinator to support nursing and therapy teams across community settings. The role requires flexibility to work across St Luke's Hospital, Market Harborough and Springfield Road Health Centre in Leicester, travel between sites, and extended hours with enhanced shifts.

You will process referrals, manage tasks, support audits and data entry, and operate the SystmOne system.

Qualifications

• GCSE English and Maths at grade C or above.
• NVQ Level 3 in Business Administration or equivalent.
• Experience in the NHS or a similar complex organisation.
• Background in a customer service environment.
• Experience handling varied and changing administrative demands.

Responsibilities

• Process referrals and manage tasks for the Community Nursing and Therapy teams.
• Support data collection for audits and ensure accurate data entry.
• Use the electronic patient record system (SystmOne).
• Order and monitor equipment and supplies; work across sites as needed.
• Be highly organised, a strong team player with excellent communication.

Skills

Attention to detail

Multi-tasking

Telephone manner

Communication skills

Education

GCSE English & Maths

NVQ Level 3 in Business Administration

Tools

SystmOne

Word

Excel

PowerPoint

Email

Internet

Job description

Job Overview

We are seeking to appoint an enthusiastic Community Hub Coordinator to support our teams and service users, within Community Health Services for Nursing and Therapy based primarily at St Luke's Hospital in Market Harborough, with weekends and occasional shifts from Springfield Road Health Centre in Leicester (Due to service needs, including travel between dual sites and limited public transport availability in rural locations, applicants must hold a full driving licence and have access to a vehicle. Free parking is available).

Our service operates 08.00 to 18.00, Monday to Sunday, therefore this post requires the candidate to be fully flexible and be able to cover all shifts (including weekends and bank holidays, these shifts attract enhancements).

The following skills are essential to the role:

• Attention to detail
• The ability to multi-task
• Excellent telephone manner and communication skills

For further information on this role please contact:

Kaya Madelin

[e-mail]

07778 430 795

Job Description Summary

The role requires strong communication skills and the ability to work independently across community settings, while maintaining flexibility and contributing effectively within a team. You must be able to use your initiative and adapt to changing demands.

Duties include general administrative tasks and use of the electronic patient record system (SystmOne). Responsibilities involve processing referrals, managing tasks, supporting data collection for audits, and ensuring accurate data entry. The post supports Community Nursing and Therapy teams, Team Leads, and clinicians, including ordering and monitoring equipment and supplies. This list is not exhaustive.

You should be highly organised, a strong team player, and demonstrate excellent communication skills.

Qualifications & Experience

• GCSE grade C or above (or equivalent) in English and Maths
• NVQ Level 3 in Business Administration (or equivalent)
• Experience in the NHS or a similar complex organisation
• Background in a customer service environment
• Experience handling varied and changing administrative demands

Knowledge & Skills

• Administrative/clerical experience
• IT literate, including SystmOne, Word, Excel, PowerPoint, email and internet
• Ability to multitask and work under pressure
• Strong verbal communication skills
• Able to work independently and use initiative

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.