Service Coordinator

Veolia; Croydon; On-site; GBP 29,000; Full time

Job summary

A leading waste management company is seeking a Transport Service Coordinator to manage daily transport logistics and service delivery. The role involves liaising with customers, supervising drivers, and ensuring compliance with transport regulations. Candidates should have strong communication and organizational skills, and previous experience in a similar industry is preferred.

Benefits

25 days of annual leave

Access to a company pension scheme

Discounts with various retailers

Resources for mental and physical health

One paid day's leave to volunteer

Ongoing training and development

Qualifications

• Previous experience in waste/transport/logistics is desired.
• Understanding of transport compliance is beneficial.
• Good communication skills across different levels.

Responsibilities

• Manage daily service delivery and allocate work to routes.
• Engage with customers and provide status updates.
• Support drivers and address any route issues.

Skills

Communication

Organizational skills

Adaptability

Education

Experience in waste/transport/logistics

Tools

Google operating systems

Job description

Ready to find the right role for you?



Transport Service Coordinator

Salary: £29,000 per annum with an annual performance bonus (15%) plus Veolia benefits and pension
Hours: Monday to Friday, 40 hours per week 8:30am - 5pm

Location: Beddington Farm Road, Croydon, CR0 4XB





When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What you'll be doing;



As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you'll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise.



This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team, effectively managing daily workloads and logistics for front-line staff and liaising directly with customers, to ensure a first-class service delivery.



Key elements of the role include:-

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
  
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
  
• Completing debriefs with front-line staff and reporting necessary actions or updates as required
  
• Face-to-face engagement with drivers, supporting them to address any issues on the route
  
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
  
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)
  

What we're looking for;

• Previous experience operating within a similar industry, waste/transport/logistics, is desired but not essential
  

• Able to demonstrate an understanding of transport compliance and WTD, is desired but not essential
  
• Good communication skills, including communicating with people of all levels, including drivers, frontline employees and customers
  
• Ability to organise a busy workload and operate at a fast pace. Working with a quality management system e.g. ISO, managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems
  

What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well-known retailers
  
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
  
• One paid day's leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What's next?



Apply today, so we can make a difference for generations to come.



We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.



We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.



We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.



We therefore welcome and encourage all candidates who meet the minimum requirements to apply.



If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.





Job Posting End Date:

13-06-2025

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.