Service Coordinator

Finning International; Corby; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave + bank holidays

Annual bonus, laptop and phone

Pension up to 7%

Share purchase plan

Healthcare benefits

Family-friendly policies

Job summary

Finning (UK) Ltd in Corby is seeking a Service Coordinator to develop and maintain accurate PM servicing schedules for a fleet of assets, liaising with customers to plan events via the PM engineer team. You will manage work orders to ensure timely invoicing and cost control, and take ownership of backlog using our case management platform.

Strong data interpretation and communication skills are essential to deliver outstanding customer service.

Qualifications

• Service planning/scheduling experience in a similar role.
• Office-based working environment.

Responsibilities

• Review contract information to set up accurate service schedules in the contract tool.
• Contact customers to arrange servicing and to open work orders.
• Manage work orders to ensure timely invoicing and costs in C20 account.
• Take ownership of backlog from events using case management platform.
• Review PM intervention info to raise follow-ups with customers and teams.
• Collaborate with Contract Performance Consultant to optimise information.
• Provide regular updates on PM adherence vs targets, utilization, and variances.

Skills

Project management

Influencing

Networking

IT skills

Data interpretation

Communication

Commercial awareness

Systems knowledge (e.g. VisionLink)

Education

Service Planning/ Scheduling experience

Tools

Microsoft Office

Excel

Word

PowerPoint

VisionLink

AMT

DBSi

FSAT

Builder

SIS

Job description

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent

Position Overview: As a Service Coordinator your role will be to develop and maintain accurate PM servicing schedules for a given fleet of assets and liaising with customers to plan and execute events through the PM engineer team. This role involves strong management control for PM work orders ensuring accurate, on time servicing to provide outstanding customer experience Finning is the largest Caterpillar dealership worldwide, specialising in Heavy Equipment, Machinery and Power Generation. We have been delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

Location - Corby

Major Job Functions

• Reviews contract/agreement information to ensure accurate service schedule is set up in contract management tool (25%)
• Contact customers to arrange servicing, open work orders and schedule service event through PM engineer team (25%)
• Manage work order to ensure timely invoicing, including managing costs in C20 account (25%)
• Takes ownership of any backlog from events using case management and workforce enablement platform (10%).
• Reviews information from the PM intervention to ensure any follow up actions are raised with the customer, service operation, or product support account manager (5%)
• Collaborates with Contract Performance Consultant to optimise information gathered (5%)
• Provide regular updates on PM adherence actual versus target, PM standard job utilisation and PM parts and labour variance (5%)

Benefits

• A competitive salary
• 25 days annual leave + bank holidays (+ option to purchase additional 5 days holiday)
• Annual Bonus Laptop and phone Company Rewards Platform (access to retailer discounts i.e., savings on holidays, entertainment and leading high street/online retailers)
• Up to 7% pension
• Share Purchase Plan (provides an opportunity for Finning employees to buy Finning Shares)
• Healthcare benefits (medical, optical, hearing, dentistry)
• You will benefit from enhanced maternity and paternity packages and new child payments to support new parents, family-friendly policies to support working parents, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, and length of service & recognition awards.

Specific Skills

• Good project management and planning/organisation skills
• Excellent influencing and networking skills
• Excellent IT skills including intermediate Microsoft Office, Excel, Word and PowerPoint skills
• Ability to interpret large amounts of data and information to support planning and decisions
• Excellent communication and presentation abilities
• Knowledge: Financially/commercially aware
• Good knowledge of Systems and applications e.g. AMT, DBSi, FSAT, VisionLink (essential), Builder, SIS (desirable)

Accountability

• Reviews and monitors customer feedback to improve contract delivery
• Customer Loyalty score as measured by Transactional Survey above annual target
• PM Engineer Utilisation above annual target
• Utilises VisionLink to improve scheduling
• PM Standard Job Utilisation above annual targetPM Adherence above annual target
• Resolution of C000020 Account within 30 days
• Collaboratively works to identify areas of opportunity to increase product support sales

Education & Experience: Service Planning/ Scheduling Previous experience in a similar role within similar industry environment (desirable) Working Environment Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits. If you would like to be a part of a global organisation offering industry leading training and a competitive package, then At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.