Field Service Engineer-2

Finning International; Leeds; Presencial; GBP 41.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Annual bonus

Healthcare benefits

Company share scheme

Pension up to 7%

Laptop and phone

CAT product training

Flexible working options

Life insurance

Descripción de la vacante

Finning (UK) Ltd, a leading Caterpillar dealer, seeks a Field Service Engineer to diagnose and repair plant equipment at customer sites across the UK. You will provide on-site assessments, safety-compliant repairs, and detailed quotes.

The role requires customer focus, hands-on knowledge of heavy earthmoving machines, and the ability to work autonomously while coordinating with branches and customers. Benefits include pension, healthcare, and training opportunities.

Formación

• Apprentice trained or formally trained engineer with NVQ Level 3 preferred.
• Experience as field service engineer or development opportunity for apprentice.
• Knowledge of field-based diagnosis tools and heavy earthmoving equipment.

Responsabilidades

• Provide arrival time estimates for service requests based on location and machine.
• Register arrival on site and follow customer procedures.
• Diagnose likely causes with operators to prepare work.
• Provide detailed information to enable quotes for customers.
• Identify required parts and coordinate delivery for service visits.
• Carry out repair and service work per plan and reinstall components.

Conocimientos

Autonomy

Communication

Planning

Problem solving

Self-motivated

Educación

NVQ Level 3

Field service engineer experience

LDV license

Descripción del empleo

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: You will be tasked with responding to customers’ field repair and service requests diagnosing whilst providing comprehensive detail about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner. Working within Finning’s industry-leading field service department, and for the world’s largest CAT dealership, you will be at the forefront of the company’s site diagnostic and repair capabilities for Caterpillar products.

Job Description: You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up-to-date dealer software and repair techniques. As a Finning Engineer, you will receive:

Salary: £40,900 - £46,000

• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Annual Tool Allowance
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 7% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retails discounts and other employee rewards)
• Life insurance
• Laptop and phone and van
• Industry leading CAT product training
• Overtime
• Enhanced maternity and paternity packages
• Family-friendly policies to support working parents
• Enhanced flexible working options
• Support from a team of 40+ Mental Health first aiders
• Employee wellbeing solutions
• The opportunity to work with your charity of choice
• Length of service & recognition awards

Main Job Functions

• Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required.
• Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Specific Skills

• Work autonomously on own initiative as well as part of a team
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
• Effective problem solver with strong analytical skills
• Motivated and Dynamic Self-starter

Education and Experience

• Apprentice trained / Formally trained Engineer (NVQ Level 3 preferred in Land Based Engineering / Plant Fitting)
• served as a field service engineer for a significant period or development opportunity for a qualified apprentice
• Knowledge in the use of field-based diagnosis tools and equipment essential
• Heavy Earth Moving equipment operating knowledge
• LDV driving licence
• Experience of a variety of construction and static machines essential

About Us

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

Equal Opportunity & Diversity

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Our Divisions

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.