Service Coordinator

JR United Kingdom; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK seeks a skilled Service Coordinator in Northampton. You will be the primary contact for technical services, ensuring prompt and excellent service to internal and external customers. This role requires strong administrative skills and a commitment to customer satisfaction.

Qualifications

• Experience in a similar environment is preferable.
• Competence in administrative packages is essential.
• Desire to provide excellent customer service.

Responsibilities

• Provide response to Technical Service activities for customers.
• Maintain service contracts and process requests.
• Communicate proactively with internal and external customers.

Skills

Customer-focused

Communication

Team Player

Education

Education sufficient for fast-paced administration

Tools

Microsoft Office

Job description

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We are currently seeking an experienced Service Coordinator to join our team in Northampton.

Reporting to the Technical Customer Support Supervisor for the UK & Ireland, you will be the first point of contact for both internal and external customers and will be responsible for providing a prompt and consistently excellent service level for all UK and Ireland Technical Services customers.

In addition, the Technical Service Coordinator shall ensure that all administrative tasks linked to UK and Ireland (UKI) Technical Service activities are maintained according to the required processes.

Technical Service Coordinator & Administration

• Provide a world-class response to all Technical Service activities to internal and external customers, such as:
• Technical fault reporting & resource planning
• Updating various databases with service-related information
• Maintenance of service contracts
• Processing of parts and pricing requests
• Managing device loan pool information
• Administration of service-related complaints
• Responding to and proactively communicating with customers by telephone and email

General

• Proactively maintain and extend your own and others' skill base and technical knowledge through personal development and training
• Establish & maintain communication & partnership with customers, team members, and business contacts
• Ensure data accuracy in all aspects of work
• Take on other roles/duties as requested by Supervisor/Manager
• Embrace and adhere to all Quality and EHS elements

Education/Experience

• Education sufficient to work in a fast-paced administration environment
• Competence in working with Microsoft Office & other general administration packages
• Experience of working in a similar environment would be an advantage
• Desire to provide the very best service to all customers

Computer Skills

Microsoft Office

Functional requirements & competencies

• Communicative, customer-focused
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high-quality service
• Comply with regulations and standards and protect Vantive's public reputation