Senior Customer Service Coordinator

JR United Kingdom; Chelmsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in customer service is seeking a Senior Customer Service Coordinator in Chelmsford. The role involves leading a team of co-ordinators, providing support, and ensuring high-quality communication with customers. Ideal candidates will have strong leadership and administrative skills, alongside a commitment to uphold company values.

Qualifications

• Experience in leading a customer service team is essential.
• Must demonstrate strong administrative proficiency.
• Excellent communication and relationship-building skills required.

Responsibilities

• Support customer services with key administrative tasks.
• Provide daily support to the customer service co-ordinator team.
• Handle communication and manage customer expectations.

Skills

Leadership

Administrative task prioritization

Teamwork

Empathy

Report writing

Communication

Education

Experience managing small customer-focused teams

Tools

Excel

Word

PowerPoint

Job description

Senior Customer Service Coordinator, Chelmsford

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of customer Service Co-ordinators
• Provide daily support and guidance to Customer Service Co-ordinators
• Communicate effectively with customers to manage expectations professionally
• Issue Miller documentation as required to assist homeowners in understanding their new home
• Handle all incoming communications promptly and record on the system
• Maintain professionalism, courtesy, and dignity in all interactions to uphold company values

Key Capabilities Required

(1) Skills, Capabilities and Attributes

• Leadership and support skills for the Customer Service Department
• Ability to prioritize administrative tasks
• Supervision of co-ordinator workload
• Ability to work independently and in a team
• Empathy towards customers without compromising business interests
• Ability to produce accurate written and numerical reports
• Proficiency with Excel, Word, and PowerPoint
• Strong professional relationship-building skills
• Effective written and electronic communication skills

(2) Behavioural Attributes

• Trustworthy, honest, and providing excellent feedback
• Commercial awareness
• Controlled and dignified demeanor

(3) Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams
• Understanding of client and company confidentiality
• Proficiency in Word and Excel with strong administrative skills