Service Coordinator

Bromford Housing Group; Chipping Sodbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Bromford Housing Group is seeking an experienced Service Coordinator to join our team in Chipping Sodbury. In this role, you'll manage gas servicing and repairs for our customers, ensuring compliance with regulations while working closely with various stakeholders. Enjoy benefits like 27 days of annual leave and a £500 personal allowance for your choice of additional benefits in a supportive workplace recognized as a Great Place To Work.

Benefits

27 days annual leave plus bank holidays

£500 personal allowance for benefits

Performance Related Pay scheme

Retail discount schemes

Wellbeing app with mental health support

Choice of two pension schemes with employer contributions

Qualifications

• Experience in service coordination or planning in a fast-paced environment.
• Strong IT skills and a flexible approach.
• Excellent communication and organizational skills.

Responsibilities

• Plan daily schedules for heating engineers and manage service delivery.
• Allocate work to engineers and monitor service requests.
• Ensure compliance with legislation and safety standards.

Skills

Communication

Organizational skills

IT skills

Interpersonal skills

Job description

Join Our Team as an experienced planner/coordinator!️

Contract:Permanent

Hours:40 hours per week

Location(s):Chipping Sodbury

Are you an experiencedcoordinatorwho can work with competing priorities, meet deadlines and maintain a positive and professional approach, within a supportive team environment? If so, and if you’re interested in joining a certifiedGreat Place to Workorganisation, then apply now!

We are looking for an experiencedService Coordinatorto join our busy Service Delivery Team in Chipping Sodbury,delivering vital in-house gas services to our customers.

This is a full-time, in-office position, requiring you to work Monday through Friday, from9:00 AM to 6:00 PMwith a one-hour lunch break. You will collaborate closely with customers, engineers, and other stakeholders to ensure services are delivered effectively and efficiently.

Your responsibilities will include coordinating and managing the booking of gas servicing and repairs with utmost care and empathy, while ensuring all service delivery complies with relevant legislation and regulations.

As a Service Coordinator, you will:

• Plan daily schedules for heating engineers and coordinate the end-to-end delivery of service and repairs.
• Allocate emergency, urgent, and routine work to engineers.
• Monitor service requests, job progress, and productivity using digital platforms.
• Liaise between customers, suppliers, and internal leaders on service issues.
• Ensure operational processes adhere to quality and safety standards.
• Help compile performance reports showcasing KPIs and customer satisfaction.
• The ideal candidate will have experience working in a fast-paced service coordination, planning, compliance, or similar role. Strong IT skills and a flexible approach are essential. You should possess excellent communication and interpersonal skills, a friendly attitude, and good organizational skills with a flair for detail.

Please take a moment to review the role requirements and specifications attached at the bottom of this advert before submitting your application.

Due to the nature of the role, a Basic DBS check will be required to ensure a secure environment. Ready to embark on this versatile journey? Apply now!

Benefits of belonging at Bromford

Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:

27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year

£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership

A Performance Related Pay scheme based on organisational and individual performance

️ Retail discount schemes to help you save on spendingsuch as food shops, clothing and technology

️ A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits

A choice of two pension schemes, with employer contribution rates of up to 10% of salary

As a certified Great Place To Work, we value your well-being and offer a comprehensive benefits package. Apply now, and let's make Bromford the next exciting chapter in your career!

Swift action required! The closing date for applications is just around the corner on1st July 2025. If you have any queries or need assistance, feel free to reach out to Natalie, our Resourcing and Talent Specialist, at [e-mail].

Seize this opportunity now! In the event of a high volume of applications, we reserve the right to close the vacancy early. Don't miss your chance to join us on this exciting journey! Apply promptly.

About us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.