Service Coordinator

veoliauki; Cardiff; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Stream - financial wellbeing support

Discounts on groceries and retailers

Health and wellbeing resources

Paid volunteering day

Ongoing training and development

Job summary

Veolia is recruiting a Transport Service Coordinator to manage day-to-day service delivery, allocate work to vehicles and keep customers updated. You will work from Cardiff, 40 hours per week, with a focus on safety and regulatory compliance in a busy transport environment.

The role offers a strong benefits package including 25 days’ leave, a company pension, a voluntary pay-advance scheme, shopping discounts, health resources, and paid community volunteering days.

Qualifications

• Understanding of transport compliance and WTD requirements.
• Strong communication skills with stakeholders at all levels.
• Ability to organise a busy workload and work at pace; experience with IT systems.

Responsibilities

• Day-to-day management of service delivery and dynamic allocation of work to vehicles/routes.
• Communicate with customers and stakeholders, provide status updates and maintain driver contact.
• Complete debriefs with front line staff and report actions or updates as required.
• Engage with drivers on-site to address issues on route and support safe operations.
• Report all safety concerns or container damage and trigger stop-the-job when unsafe to continue.
• Ensure Veolia compliance on-site, including WTD, operator licensing and transport rules.

Skills

Transport compliance

WTD awareness

Communication

Time management

IT skills

Google Workspace

Tools

Google Workspace

Job description

Ready to find the right role for you?

Transport Service Coordinator

Salary: £29,705.20 per annum, plus 15% annual employee bonus scheme, 3% annual salary review & Veolia benefits

Hours: Monday to Friday, 40 hours per week

Location: Cardiff, CF15 7QT

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day. Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial well being support: early access to your earned pay, savings, budgeting, financial coaching & rewards
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

What we're looking for;

Essential:

• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable:

• Previous experience operating within a similar industry; waste/transport/logistics

What's next?

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and met the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.