Service Coordinator (Clinical Responsibility, Development and Projects)

Social Care in Action (SCiA Group); Southampton; On-site; GBP 31,000 - 36,000; Part time

Job summary

A leading organisation in social care seeks a qualified Service Coordinator with Clinical Responsibility to ensure effective operation of their counselling services. The role demands a strong background in clinical excellence, safeguarding, and leadership, with opportunities to shape community wellbeing programs. Candidates should ideally have at least 2 years of experience in a similar role, a commitment to ethical practices, and a passion for delivering high-quality support.

Benefits

Opportunities for continued professional development

Inclusive team culture

Access to supervision

Qualifications

• Minimum 2 years' experience in a counselling service role.
• Significant clinical experience (5+ years).
• Up-to-date safeguarding training.

Responsibilities

• Ensure smooth running of the service with effective planning.
• Provide guidance for assessment and safeguarding.
• Support the recruitment and development of volunteers.

Skills

Leadership

Communication

Decision-Making

Organisational Skills

Education

BACP membership or equivalent

Clinical Supervisor qualification (desirable)

Tools

Microsoft Office

Case Management Systems

Job description

Location: Southampton

Contract: Permanent, Part Time – 20 hours per week

Salary: £31,273.78 (FTE)

Closing Date: 18th June, Interviews w/c 23rd June, start date early July 2025

DBS Check Required

Employer: Options Wellbeing Trust

Are you a qualified counsellor with a passion for clinical excellence and leadership?

Do you have a strong track record in case management, safeguarding, and mentoring others in a mental health or counselling environment?

Options Wellbeing Trust is seeking a highly motivated and experienced Service Coordinator with Clinical Responsibility to oversee the coordination and support the clinical delivery of our counselling and wellbeing services. This is a pivotal role within our organisation, ensuring that our services are run efficiently and effectively and are safe, ethical, high-quality, and aligned with professional guidelines and best practice.

About The Role

As Service Coordinator with Clinical Responsibility, you will:

• Ensure the smooth running of the service on a day to day basis, and its sustainability through good financial controls, service planning, promotion of services, supporting funding applications and development opportunities.
• Ensure clinical governance and quality assurance across all client work.
• Provide guidance and oversight for assessment, case allocation, and safeguarding.
• Support the recruitment, induction, and development of Volunteer Counselling Trainees and Associate Counsellors.
• Act as a key contact for clinical supervisors, associates, and third-party contractors.
• Drive continual improvement in client experience, assessment tools, and service impact reporting.
• Facilitate peer support groups and deliver relevant CPD.
• Contribute to the Trust’s commitment to BACP ethical compliance.
  
  

Essential

What We’re Looking For:

• Minimum 2 years' experience in a similar counselling service role.
• Membership of BACP (or other appropriate professional body).
• Significant clinical experience (5+ years).
• Demonstrated knowledge of safeguarding procedures and case monitoring.
• Strong leadership, decision-making, and organisational skills.
• Excellent communication skills with the ability to engage a diverse range of stakeholders.
• Proficient in Microsoft Office and case management systems.
• Up-to-date safeguarding training.
• Understanding of GDPR, Equality and Diversity, and Health & Safety legislation.
• Enhanced DBS check (required).
  
  

Desirable

• Completed clinical compliance training.
• Clinical Supervisor qualification or working towards.
• Experience liaising with counselling training providers.
• Full UK driving licence and access to transport.
  
  

Why Join Options Wellbeing Trust?

• Work in a values-driven organisation focused on delivering accessible, person-centred support.
• Contribute to an inclusive, supportive team culture.
• Help shape the future of community wellbeing services.
• Opportunities for continued professional development and supervision.
  
  

To Apply

Send your CV and a supporting statement outlining how you meet the person specification via the application link.

For an informal chat about the role, please contact: Imelda Byrne, Service Manager on 02380 630219.

Options Wellbeing Trust is committed to equality of opportunity and welcomes applications from all sections of the community. The successful candidate will be required to undergo an enhanced DBS check.