Hybrid Service Coordinator & Administrator

Ocular; Kirkby-in-Ashfield; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Ocular in the United Kingdom is seeking a highly organised Service Coordinator / Administrator to act as a central link between customers, engineers and service leadership. You will coordinate service activity, updates and job progression against SLAs and internal targets.

The role requires strong administration, communication and commercial awareness, with the ability to build trusted relationships with customers and suppliers while supporting service delivery and paperwork.

Qualifications

• Track record of delivering excellent customer service in a customer-facing role
• Strong administration skills and confidence using Microsoft Office
• Excellent organisation skills with the ability to work under pressure and meet deadlines
• Excellent written and verbal communication skills
• Commercial awareness with the ability to balance customer service, efficiency and cost control
• Strong geographical knowledge of the UK to support effective planning and job allocation
• Team-focused approach with the ability to support colleagues and contribute to a high-performing environment
• Eligibility to live and work in the UK, with verification required before employment starts

Responsibilities

• Deliver excellent customer support while helping ensure agreed SLAs and internal service targets are met
• Book work with customers, allocate activity to engineers and follow up jobs through to closure or further action
• Log and process corrective and preventative service calls accurately in Solarvista and keep records updated
• Provide clear updates, respond professionally to queries and support effective fault resolution
• Coordinate relevant H&S paperwork, RAMS and training certificates for customer approval where required
• Arrange and dispatch plant, spare parts and replacement parts to support service delivery
• Identify issues, delays or trends that could affect KPIs, SLAs or wider contract performance and escalate
• Support quotations, chargeable works, supplier invoice approvals, invoicing requests and other financial processes
• Collate, issue and manage documentation in line with company and client financial procedures
• Maintain effective working relationships with suppliers and subcontractors
• Support the Helpdesk Team Leader with key performance reporting and deputise when required
• Work in line with company and client procedures, relevant ISO and NSI standards, codes of practice and Health and Safety requirements

Skills

Customer service

Administration

Organisation

Communication

UK geography knowledge

Teamwork

Tools

Microsoft Office

Job description

Ocular in the United Kingdom is seeking a highly organised Service Coordinator / Administrator to act as a central link between customers, engineers and service leadership. You will coordinate service activity, updates and job progression against SLAs and internal targets.

The role requires strong administration, communication and commercial awareness, with the ability to build trusted relationships with customers and suppliers while supporting service delivery and paperwork.