Service Controller

Kemp Recruitment Ltd; Grantham; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

24 days' annual leave

Statutory pension contributions

Job summary

Kemp Recruitment Ltd seeks a proactive Service Controller to join a brand-new site in Grantham. You will coordinate customer requirements, engineer schedules and repairs, ensuring smooth operation from day one. This role suits someone organised, customer-focused and able to adapt in a busy environment.

You will be the main contact for servicing, repairs, or breakdowns, log jobs, arrange visits, and help with quotes. Competitive salary and pension available.

Qualifications

• Essential: experience in service coordination, hire desk or engineering support role.
• Be organised, methodical and confident managing multiple priorities.
• Communicate clearly by phone, email and in person.
• Comfortable in a fast-paced service environment.
• Collaborate with a team while working independently.
• Proficient with Microsoft 365.
• Experience with ERP/CRM or service management systems such as Sage or Protean.

Responsibilities

• Be the main contact for customers needing servicing, repairs or breakdown assistance.
• Manage incoming service requests and keep jobs moving from start to finish.
• Schedule engineers based on workload, location, availability and urgency.
• Keep customers updated and manage expectations.
• Log and update jobs on the service/ERP system with accurate information.
• Assist with quotes and follow up for customer approval.
• Maintain relationships with customers, engineers, suppliers and colleagues.
• Support the service team with improving processes and daily efficiency.

Skills

Organisational skills

Multitasking

Customer communication

Microsoft 365

ERPCRM experience

Tools

Sage

Protean

Job description

Job title: Service Controller Location: Grantham Hours: Monday to Friday, 8am-4:30pm (40 hours) Salary: £28,000 - £35,000 (dependant on experience) Join a brand-new site opening inSeptemberas part of the team helping to establish and grow the operation from day one.

As Service Controller, you'll be at the centre of the service function, coordinating customer requirements, engineer schedules, repairs and breakdowns to keep everything running smoothly. You'll work closely with customers, field engineers and internal teams, making sure jobs are organised efficiently, updates are communicated clearly and customers receive a high level of service. This would suit someone who isorganised, confident, customer-focused and good at solving problems, particularly if you enjoy working in a busy environment where priorities can change quickly.

As a Service Controller, you will:

• Be the main contact for customers needing servicing, repairs or breakdown assistance.
• Manage incoming service requests and keep jobs moving from start to finish.
• Schedule engineers based on workload, location, availability, skills and urgency.
• Keep customers updated, arrange visits and make sure expectations are managed.
• Log and update jobs on the service/ERP system, keeping information accurate.
• Put together repair quotes and follow up for customer approval.
• Stay in regular contact with engineers regarding job progress, parts and technical information.
• Help arrange parts quickly to reduce equipment downtime.
• Check engineer reports, close completed jobs and ensure paperwork is ready for invoicing.
• Assist with accurate and timely billing of completed work.
• Maintain good working relationships with customers, engineers, suppliers and colleagues.
• Deal with queries and problems quickly, professionally and with a customer-first approach.
• Support the service team with improving processes and day-to-day efficiency.
• Follow all relevant health, safety and environmental requirements.
• Use internal systems correctly and contribute to ongoing improvements.

Requirements:

• ESSENTIAL: experience in service coordination, hire desk or engineering support role.
• Be organised, methodical and confident managing multiple priorities.
• Communicate clearly and professionally by phone, email and in person.
• Be comfortable working in a fast-paced service environment.
• Work well independently while contributing positively to a wider team.
• Be confident using Microsoft 365.
• Have experience with an ERP, CRM or service management system. Knowledge of Sage, Protean or similar platforms would be useful.

Package

• Competitive salary £28,000 - £35,000
• 24 days' annual leave + 8 statutory bank holidays.
• Statutory pension contributions.