Service Contract Manager – Cleveland

PHL Group; England; Remoto; GBP 70.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Bike2Work Scheme

DSE Eye Tests and Spectacles

Employee Assistance Program - 24 hour

Employee Recognition

Family Friendly Policy

Long Service Award

Menopause Support

NHS Discount - Blue Light Card

Paid Sick Pay

Professional Development

Workplace Savings and Low Interestlo贷款

Resumo da vaga

PHL Group is seeking an experienced Service Manager to lead custody healthcare services from its Cleveland operation. You will own contract delivery, lead key clinical teams, and drive operational excellence across sites to exceed contractual obligations.

The role focuses on safe, high-quality care, KPI achievement, and strong financial performance while shaping a culture that motivates staff and aligns with strategic aims.

Qualificações

• Senior level experience in a complex organisation.
• Strategic acumen.
• Demonstrable contract, operational, and stakeholder management experience.
• Ability to inspire, lead, develop, and motivate others, building trust and delivery confidence.
• Experience running a business unit with £1m+ turnover.
• Understanding of regulatory compliance.
• Experience working across multiple sites, with requirement for full driving licence and access to a car.

Responsabilidades

• Provide contract management and operational leadership for custody healthcare services.
• Lead the Lead FME, Lead HCP, and wider clinical team.
• Ensure the operational management function consistently exceeds contractual obligations.
• Deliver safe and effective care and achieve KPI targets.
• Maintain strong financial performance.
• Create and sustain an organisational culture that enables staff to achieve outcomes.

Conhecimentos

Senior leadership

Strategic thinking

Contract management

Operational leadership

Stakeholder management

People leadership

P&L ownership

Regulatory compliance

Multi-site experience

Driving licence

Descrição da vaga

PHL have a fantastic opportunity for an experienced Service Manager to join our Custody Healthcare team in Cleveland.

As a service manager you will provide exceptional contract management and operational leadership for custody healthcare services. Leading the Lead FME, Lead HCP, and wider clinical team, you will ensure the operational management function consistently exceeds contractual obligations.

As a minimum, the service will deliver safe and effective care, achieve performance KPI targets, and maintain strong financial performance. You will create, lead, and inspire an organisational culture that enables staff to achieve desired outcomes and deliver exceptional service. The role also acts as a key interface between operational and strategic teams.

Role requirements

• Senior level experience in a complex organisation
• Strategic acumen
• Demonstrable contract, operational, and stakeholder management experience (matrix, hierarchical, internal and external environments)
• Ability to inspire, lead, develop, and motivate others, building trust and delivery confidence
• Experience running a business unit with £1m+ turnover
• Understanding of regulatory compliance
• Experience working across multiple sites, with requirement for full driving licence and access to a car

Benefits

• Bike2Work Scheme. Save up to 42% on bikes & equipment
• DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
• Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more
• Employee Recognition. ‘Extra Mile’ Awards
• Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
• Long Service Award. Celebrating 5 & 10 years of service
• Menopause Support. HRT subscription covered & Menopause Pledge
• NHS Discount - Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
• Paid Sick Pay. 10 days per year
• Professional Development. Training, courses & team-building opportunities
• Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans

As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.