Clinical Engineering Service Operations Lead

Cleveland Clinic; Greater London; On-site; GBP 56,000 - 68,000; Full time

Benefits offered by this job

25 days annual leave

Pension – double matched

Private Medical & Dental Insurance

Life Assurance

Season Ticket Loan

Cycle to Work schemes

Workplace Nursery Scheme

Wellbeing Hub & EAP support

Earned Wage Access

Discounts on food, retail, and more

Job summary

Cleveland Clinic London is seeking a Clinical Engineering Service Operations Lead to drive day-to-day operations, including workshop and field activity, asset lifecycle and performance management. You will line-manage a team of Clinical Engineers and partner with quality, safety and clinical teams to deliver a compliant, high‑quality engineering service.

The role requires a first degree in a relevant engineering discipline, healthcare engineering experience, and strong governance knowledge.

Qualifications

• First degree in Biomedical Engineering, Electronic Engineering, Computer Science, Physics or another relevant engineering discipline or equivalent qualification with relevant experience (essential)
• Substantial experience in clinical or biomedical engineering within a healthcare environment (essential)
• Experience of engineering asset management systems, data analysis and performance reporting (essential)
• Experience of managing suppliers, contractors and service agreements (essential)
• Ability to understand clinical workflows, technical architectures and the operational implications of connected medical devices (essential)
• Knowledge of MHRA guidance and quality management systems (essential)
• Demonstrable experience of leading an engineering service or team (essential)
• Knowledge of ISO 13485, ISO 9001 and risk management for IT networks incorporating medical devices (desirable)
• Project and change-management experience, with the ability to support multiple concurrent priorities (desirable)
• Previous line management experience (highly desirable)

Responsibilities

• Lead daily Clinical Engineering operations, including workshop and field activity, workload allocation and prioritisation.
• Line-manage four Clinical Engineers, covering objectives, appraisals, one-to-ones, attendance, performance, development and wellbeing.
• Ensure timely maintenance, acceptance testing, safety checks and equipment deployment.
• Oversee equipment lifecycle management, including inventory, standardisation, replacement, decommissioning and disposal.
• Monitor KPIs, trends and risks, taking corrective action where performance falls outside tolerance.
• Maintain effective relationships with clinical teams, support services, suppliers and manufacturers.
• Partner with the MDSO & Quality Lead to maintain the Clinical Engineering Quality Management System.
• Ensure compliance with legislation, MHRA guidance, organisational policy and relevant quality standards.
• Support audits, provide assurance evidence and complete corrective and preventive actions on time.
• Support device incident investigations, technical assessments and root-cause analysis, escalating concerns appropriately.
• Contribute to clinical safety assessments, including DCB0160 activities involving medical devices or associated systems.
• Promote compliance with information governance, infection prevention, electrical safety, health and safety, and safe working practices.
• Ensure equipment, software, configuration and service changes are assessed, authorised, communicated and documented.
• Other duties as assigned.

Skills

Clinical/biomedical engineering

Asset management, data analysis, KPI/‑

Supplier/contractor management

Clinical workflows and medical devices

MHRA guidance & quality systems

Leadership of engineering service/team

Regulatory knowledge ISO 13485/ISO 900

Project/change management

Line management experience

Education

Biomedical Engineering / Electronic Engineering / Computer Science / Physics or equivalent

Job description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Up to £62,000

Hours: Monday to Friday, 9am to 5pm (37.5 hours per week)

Location: 33 Grosvenor Place, London SW1X 7HY (fully on site)

Contract: Full-time, permanent

What are we looking for?

The Clinical Engineering Service Operations Lead provides day-to-day operational leadership for the Clinical Engineering service and acts as deputy to the Head of Clinical Engineering when required. The postholder is accountable for delivery of a safe, responsive and compliant engineering service, with direct line management responsibility for a team of Clinical Engineers.

The role leads workshop operations, planned preventative maintenance, corrective maintenance, asset lifecycle activities, on-call arrangements and contractor performance. Working with the Medical Device Integration Lead, Deputy MDSO & Quality Lead and Project Engineer, the postholder ensures that operational service delivery is integrated with medical device connectivity, quality and safety governance, and capital or technology projects.

The postholder will provide expert technical advice to clinical teams and equipment users, operate with a high degree of autonomy, and support service planning, performance improvement, workforce development and departmental resilience.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

• Lead daily Clinical Engineering operations, including workshop and field activity, workload allocation and prioritisation.
• Line-manage four Clinical Engineers, covering objectives, appraisals, one-to-ones, attendance, performance, development and wellbeing.
• Ensure timely maintenance, acceptance testing, safety checks and equipment deployment.
• Oversee equipment lifecycle management, including inventory, standardisation, replacement, decommissioning and disposal.
• Monitor KPIs, trends and risks, taking corrective action where performance falls outside tolerance.
• Maintain effective relationships with clinical teams, support services, suppliers and manufacturers.
• Partner with the MDSO & Quality Lead to maintain the Clinical Engineering Quality Management System.
• Ensure compliance with legislation, MHRA guidance, organisational policy and relevant quality standards.
• Support audits, provide assurance evidence and complete corrective and preventive actions on time.
• Support device incident investigations, technical assessments and root-cause analysis, escalating concerns appropriately.
• Contribute to clinical safety assessments, including DCB0160 activities involving medical devices or associated systems.
• Promote compliance with information governance, infection prevention, electrical safety, health and safety, and safe working practices.
• Ensure equipment, software, configuration and service changes are assessed, authorised, communicated and documented.
• Other duties as assigned.

What we need from you?

• First degree in Biomedical Engineering, Electronic Engineering, Computer Science, Physics or another relevant engineering discipline or equivalent qualification with relevant experience (essential)
• Substantial experience in clinical or biomedical engineering within a healthcare environment (essential)
• Experience of engineering asset management systems, data analysis and performance reporting (essential)
• Experience of managing suppliers, contractors and service agreements (essential)
• Ability to understand clinical workflows, technical architectures and the operational implications of connected medical devices (essential)
• Knowledge of MHRA guidance and quality management systems (essential)
• Demonstrable experience of leading an engineering service or team
• Knowledge of applicable medical device regulation ISO 13485, ISO 9001 and risk management for IT networks incorporating medical devices (desirable)
• Project and change-management experience, with the ability to support multiple concurrent priorities (desirable)
• Previous line management experience (highly desirable)

What we can offer you?

As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Let’s deliver World Class care together!

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.

Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.