Service Contract Coordinator

TN United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a meticulous Service Contract Coordinator to manage the renewal of service contracts and support clients effectively. This role is crucial for ensuring the reliability of laboratory equipment and involves generating quotations, managing customer communications, and providing sales support. The company values collaboration and continuous improvement, offering international career development opportunities and a supportive work environment. Join a team that prioritizes work-life balance and employee well-being, with generous holiday entitlements and healthcare benefits.

Benefits

International career development opportunities

Flexible working patterns

25 holidays plus Bank Holidays

BUPA healthcare

EAP service

Wellbeing portal access

Trustee based pension scheme

4x life assurance

Qualifications

• Strong communication and attention to detail are essential.
• Proactive and resourceful individuals will excel in this role.

Responsibilities

• Ensure timely renewals of service contracts and manage quotations.
• Maintain strong customer relationships through regular communication.

Skills

Strong Communication Skills

Proactive

Resourceful

Excellent Attention to Detail

Technical Proficiency

Job description

We are looking for a meticulous and proactive Service Contract Coordinator to ensure the timely renewal of service contracts. This role is essential in delivering outstanding service and support to our clients, thereby maintaining the precision and reliability of their laboratory equipment.

Key Responsibilities:

• Timely Renewals of contracts
• Quotation Management: Generate and send pipette quotations to customers within the agreed Service Level Agreement (SLA).
• Lead Management
• Contract Amendments
• Customer Communication: Make regular phone calls to existing customers to maintain strong relationships and address any concerns.
• Inbox Management.
• Sales Support: Provide support to the field sales team as necessary, assisting with their workload and contributing to overall team success.

Key Skills:

• Strong Communication Skills
• Proactive
• Resourceful
• Excellent Attention to Detail
• Technical Proficiency

Our Offer to You:

• International career development opportunities
• Being part of One Team that thrives from collaboration and drives continuous improvement
• Support working families through enhanced family friendly policies and flexible working patterns.
• Encouragement to work creatively, autonomously and to measure and celebrate success
• Support with individual learning, development, and growth within the Company
• We encourage work life balance and offer 25 holidays, plus Bank Holidays, and rewards length of service by increasing your holiday entitlement to a maximum of 29 days upon predefined milestones.
• Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an EAP service and access to our wellbeing portal.
• You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.