Contracts Coordinator

Jam Personnel; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing personnel agency is looking for a detail-oriented Contracts Coordinator to enhance their contract management efficiency. The role involves administrative tasks, customer liaison, and scheduling operations, ensuring high-quality work standards in collaboration with field teams. Ideal candidates will possess strong organisational skills and CRM experience.

Qualifications

• Experience in administrative coordination roles.
• Familiarity with CRM systems and data management.
• Strong communication skills for customer interaction.

Responsibilities

• Coordinate contracts and schedule work effectively.
• Process customer orders and manage project readiness.
• Maintain CRM system accuracy and customer communication.

Skills

Organisational skills

Detail-oriented

Customer service

Communication

Tools

CRM systems

Job description

We are seeking a highly organised and detail-oriented Contracts Coordinator to join our team. This is a key administrative and coordination role, supporting the efficient management of contracts across our organisation.

Under the guidance of a senior member within the operations team, the role will be responsible for processing customer orders and scheduling work profitably. This involves liaising with customers and third parties to ensure facilities are available for contracts, and ensuring maintenance technicians and subcontractors have all necessary details, materials, and machinery to carry out their work.

The role includes coordinating information on a CRM system to keep all parties informed of upcoming schedules and ensuring relevant information is communicated effectively. Some administrative tasks will be involved to maintain the accuracy of the CRM system.

The Contracts Coordinator will deliver high levels of customer service while maintaining an efficient schedule for repair and maintenance teams, utilizing all company resources to ensure work is completed to high standards.

MAIN DUTIES & RESPONSIBILITIES

1. Learn to navigate different CRM systems, update information accordingly, and integrate data between systems.
2. Schedule work to maximize productivity, including ordering materials and managing individual projects to ensure readiness for completion.
3. Work closely with subcontractors, scheduling work and ensuring bookings are efficient and correctly assigned.
4. Match resources against demand to maximize productivity and report deficiencies promptly.
5. Process customer orders.
6. Build and maintain relationships with suppliers.
7. Communicate effectively with field workforce completing the work.
8. Handle customer work queries and complaints, resolving satisfactorily or escalating as needed.
9. Liaise with other departments to ensure smooth operations.
10. Perform general administrative tasks such as booking hotels, answering phones, managing emails, saving photos, scanning paperwork, raising orders, and signing off invoices.
11. Develop knowledge of machinery used in each process to ensure work completion aligns with the schedule.