Service Contract Administrator (Contractor)

Palo Alto Networks; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

Palo Alto Networks in London is seeking a Service Contract Administrator (Contractor) to manage service scope requests and contracts. The role collaborates with Sales, Security Services, Customer Success, Legal, Finance, customers, and Partners to ensure timely fulfillment of SLAs and high-quality documents.

The contractor will oversee scope reviews, negotiations, and runbooks, while maintaining records and improving processes.

Qualifications

• Bachelor's degree or equivalent experience.

Responsibilities

• Managing service scoping cases and tracking status.
• Generating and updating service scoping documents.
• Reviewing service contracts for compliance with policies and identifying variances.
• Negotiating contract terms with internal and external stakeholders.
• Monitoring and reporting service scope request volumes and escalations to management and Sales teams.
• Developing and refining service templates and guidelines for contracts and runbooks.
• Assist in planning, designing, and implementing business systems to optimize processes.
• Educating Sales and Go-to-Market teams on service scope procedures.

Skills

Contract administration

Service contracts

Stakeholder management

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Job description

Service Contract Administrator (Contractor)

Role Description:

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.

• Location - London UK
• Duration - 12 months
• Team : CyberArk Revenue Operations
• The ideal candidate will have valid work authorization to work within United kingdom. This position is not eligible for any visa sponsorship.

Job Description:

The CyberArk Service Contract Administrator's primary responsibility is managing and overseeing service scope requests and contracts. The Service Contractor Administrator is responsible for ensuring that all service scope requests are fulfilled on time, meeting SLAs, and adhering to high-quality standards and accuracy. The Service Contract Administrator must work closely with Sales, Security Services, Customer Success, Legal, Finance, Customer, and Partners. This role also supports services contract negotiations and revisions.

The Service Contract Administrator ensures that the service contracts are effectively managed, reducing risks and ensuring compliance with legal and company standards while fulfilling the needs of our customers and partners.

Responsibilities

Managing Scoping Cases: Manage service scoping cases queue, tracking all communications and request status. Review, prioritize, and respond to service scope requests promptly. Triage and esc…

Preparing Contracts & Documents: Generate and update service scoping documents, maintaining current and accurate records of all relevant documents

Monitoring Compliance & Risks: Review service contracts and agreements for compliance with the company's preferred standard policies, identifying variances. Track changes, comments, approvals, and versions of all generated scoping documents. Identify and analyze potential risks involved with specific contract terms and make recommendations to mitigate those risks

Negotiating Terms: Negotiating contract terms with internal and external stakeholders. Participate in meetings with Customers, Partners, Legal, Finance, Sales, and Security Services leads to maintain open lines of communication and facilitate efficient and accurate resolution of standard and non-standard requests

Monitoring & Reporting: Report of services scope request volumes and non-standard escalation to management and Sales teams

Maintaining Records: Develop and refine service templates and assist in creating and updating standard languages and guidelines for service contracts and runbooks.

Process & Systems Improvements: Assist in planning, designing, and implementing business systems and tools to optimize processes and procedures and to enhance efficiency, quality, and output

Enablement: Educate and train the Sales and Go-to-Market team on procedures and guidelines for service scope requests through daily communications, presentations, and recurring training sessions

Assist manager on other related functional initiatives as necessary

Desired Skills and Experience

Bachelor's degree or equivalent experience