Service Continuity Lead – ITIL and Public Sector

Methods Business And Digital Technology; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

LinkedIn Learning access

Management development programme

Training opportunities

Private Medical Insurance

Life Assurance

Pension – Salary Exchange

Travel season ticket loan

25 days annual leave

Job summary

Methods is seeking a Service Continuity Manager in Birmingham to join our ITSM team. You will validate BIAs for technology services and develop recovery plans aligned with business needs, working with Business Continuity partners to update the BCDR.

This is a hands-on, collaborative role within a growing public and private sector portfolio. The role requires a proven track record in service continuity within ITIL environments, strong stakeholder communication, and the ability to lead teams with

Qualifications

• Experience in Service Continuity Management, including development and management of Business Continuity plans
• Experience in Public Sector role
• Ideally experience in ITIL environment
• ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)
• Proven experience in communicating with stakeholders at different levels
• Strong team working skills and management of line reports
• Able to work without supervision
• Strong inter-personal skills

Responsibilities

• Develop and establish effective, standardised processes for incident management to enable service continuity.
• Analyse threats like cyberattacks, equipment failures, or human error.
• Reduce risk with redundancy and backup systems and mitigate with a Service Continuity Plan.
• Plan for recovery with recovery plans and procedures agreed with the Business to restore IT services quickly.
• Test plans: Plan and conduct testing, including desktop exercises, and establish regular testing and training processes.

Skills

Service Continuity Management

Public Sector experience

ITIL environment

ITIL Foundation Certificate

Stakeholder communication

Team leadership

Independent working

Inter-personal skills

Job description

Methods is seeking a Service Continuity Manager in Birmingham to join our ITSM team. You will validate BIAs for technology services and develop recovery plans aligned with business needs, working with Business Continuity partners to update the BCDR.

This is a hands-on, collaborative role within a growing public and private sector portfolio. The role requires a proven track record in service continuity within ITIL environments, strong stakeholder communication, and the ability to lead teams with