Service Continuity Manager

Methods Business and Digital Technology; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension salary exchange

Life Assurance

Travel season ticket loan

Job summary

Methods Business and Digital Technology Limited is seeking an experienced Service Continuity Manager to ensure IT services remain available during disruptions and to minimise operational impact. The role focuses on validating BIAs, establishing recovery plans, and coordinating with Business Continuity partners to strengthen CMDB onboarding for effective BIAs.

The successful candidate will lead incident planning, threat analysis, risk reduction, and recovery testing, working with senior

Qualifications

• Experience in developing and managing Business Continuity plans.
• Proven experience in Public Sector environments.
• ITIL Foundation or Service Operations Lifecycle exposure.
• Strong stakeholder communication across levels.
• Leadership of team members and reporting lines.
• Able to work with minimal supervision.
• Excellent interpersonal skills.

Responsibilities

• Develop and establish standardised incident management processes for continuity.
• Analyse threats such as cyberattacks, equipment failures or human error.
• Reduce risk with redundancy and backup strategies and a continuity plan.
• Create and agree recovery plans with the Business to restore IT services.
• Plan and conduct testing (desktop exercises) and regular training.

Skills

Service Continuity Management

Public Sector experience

Stakeholder communication

Team leadership

Independent worker

Interpersonal skills

Education

ITIL Foundation Certificate

Job description

Position: Service Continuity Manager

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

IT Service Continuity Management (ITSCM) is toensure that IT services are available as quickly as possible, when technical disruptions occur and to minimise the impact of incidents on business operations, such as downtime, costs, and reputational damage.

Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment.

Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish the process for completing new BIA’s for upcoming services. They will be expected to develop recovery plans, very much focused on Technology services and work alongside our clients Business Continuity partners to update our BCDR. To support this work, ITSM are currently identifying which remaining services need to be on-boarded into our CMDB to support BIA’s to be carried out effectively. Alongside this the successful candidate will:

• Help our client Technology plan for incidents: Develop and establish effective, standardised processes for incident management, to enable service continuity.
• Analyse threats: Identify potential threats like cyberattacks, equipment failures, or human error.
• Reduce risk: Develop strategies to reduce the risk of incidents, such as redundancy and backup systems and mitigate with a Service Continuity Plan.
• Plan for recovery: Create recovery plans and procedures agreed with the Business to ensure IT services can be restored quickly within agreed service levels.
• Test plans: Plan and conduct testing (including desktop exercises) to ensure plans work as intended. Establish a process for regular testing and training.

Person Specification:

This role would best suit an individual who has a proven track record in delivery in a similar role

• Relevant qualifications, skills and experience in Service Continuity Management including development and management of Business Continuity plans
• Proven Skills and Experience working in a Public Sector role
• Ideally experience in working in a ITIL environment
• ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)
• Proven experience in communicating with a variety of stakeholders at different levels
• Strong Team working skills and management of line reports
• Able to work without supervision
• Strong inter-personal skills

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 10 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)