Service Consultant

Sytner Group; Loughton; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join Sytner Group as a Service Advisor at Mercedes-Benz of Loughton, where you will be the vital link in delivering outstanding customer care and service. In this role, you will engage with customers to address their needs, liaise with technicians on vehicle statuses, and ensure high levels of customer satisfaction in a dynamic environment. Whether you're new to the industry or looking to grow your skills, training and support are provided to help you excel in your career.

Benefits

Enhanced Holiday Entitlement

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every year

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• Strong customer service background beneficial.
• Willingness to learn and progress.
• Excellent organisational and administrative skills.

Responsibilities

• Provide outstanding customer care as a key link between customers and the workshop.
• Inform and consult on vehicle servicing, answering queries throughout the process.
• Liaise with technicians to ensure timely vehicle readiness.

Skills

Customer Service

Organisational Skills

Administrative Skills

Attention to Detail

Tools

Kerridge

Job description

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About the role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Loughton.

As aMercedes-Benz Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Mercedes-Benz Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.


About you

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.