Major Clients - Service Delivery Coordinator

Toll Group; Tamworth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in logistics seeks a Service Delivery Coordinator in Tamworth, England. This entry-level role involves managing operational requirements for major clients, ensuring excellent customer service, and handling freight movements. Ideal candidates should possess strong communication skills and be customer-focused, with opportunities for growth in a supportive team environment.

Qualifications

• Entry-level experience in logistics or customer service preferred.
• Ability to identify and develop solutions for operational issues.
• Strong communication and interpersonal skills.

Responsibilities

• Manage operational needs for major clients in the UK.
• Handle all aspects of international and domestic freight movements.
• Ensure profitability and resolution of client issues.

Skills

Customer focus

Problem-solving

Negotiation

Job description

Major Clients - Service Delivery Coordinator

2 days ago Be among the first 25 applicants

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Primary Duties And Responsibilities

Business

• To assume responsibility for all operational requirements for the Major Clients for the UK
• To deal with all aspects of International and Domestic freight movements (Import, Export by Sea, Air and/or Land)
• To raise trends within the business, and actively develop solutions with assistance of Branch/Operations Manager for maintaining positive momentum or correcting negative patterns
• To continually working with Best Practice processes to enable highest GP delivery / lowest financial impact
• To work in conjunction with sales in development and retention of all accounts
• To ensure profitability of accounts is maximised and loss-making accounts are challenged and addressed with Management
• To work with finance department both on payables and receivables to resolve issues
• To be involved in implementation of new business to ensure correct processes are in place prior to movement of goods to maintain service credibility
• To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery time
• To ensure all customer issues are resolved in a timely and professional manner
• To negotiate contract rates in accordance with business needs to ensure that economies of scale are met and best prices achieved for the Company and/or Client
• To perform any other duties not defined in the job description as reasonably requested / expected by the Company
  
  

Customer Service

• To be customer focused and identify new business opportunities within existing branch accounts
• To consistently deliver excellent customer service, and go the extra mile whenever required
• To ensure “Best in Class” customer service is delivered at all times
  
  

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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