Customer Service Advisor – Advisor Services

Vitality; Bournemouth; On-site; GBP 23,000; Full time

Job summary

Vitality is seeking a Customer Service Advisor to join the Advisor Services team in Bournemouth. The role focuses on managing inquiries from business partners through calls and emails while providing support and ensuring professional interactions. A fun environment with perks awaits successful candidates.

Benefits

Half-price gym membership

Discounts on fitness devices

Free healthy breakfast

Qualifications

• Customer Service experience is helpful but not essential.
• Ability to connect with people is crucial.

Responsibilities

• First point of contact for business partners.
• Support with admin, queries, and questions.
• Take inbound calls and communicate via email.

Skills

Teamwork

Communication

Job description

Social network you want to login/join with:

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Client:

Vitality

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3307d2a864

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Shift Pattern: Monday to Friday: 9am-6pm (no weekends)

Hi! We’re Vitality and we do insurance differently. We reward our members for making good lifestyle choices – and we reward our team, too.

That’s why, as a Customer Service Advisor (Advisor Services), you’ll enjoy some fantastic perks, from half-price gym membership to discounts on fitness devices, to a free healthy breakfast! Because when you thrive, so does our business.

A little bit about what you’ll do

As a Customer Service Advisor in the Advisor Services team, you’ll be the first point of contact for our business partners. We work with a wide range of brokers and organisations, and you’ll be there to support them with admin, queries, and questions. Every day, you’ll pick up inbound calls and follow up via email. Your role will be varied, but includes taking inbound calls and communicating via email, with a strong focus on interacting in a professional yet personable manner in a business-to-business environment.Your role will be varied, but includes taking inbound calls and communicating via email, with a strong focus on interacting in a professional yet personable manner in a business-to-business environment

Life moves fast in this team, so you’ll need to be up to speed. To thrive, you need to be organised, computer-literate and 100% professional. Customer Service experience is helpful, but it’s not essential. More important are teamwork, communication, and a gift for connecting with people.

What’s it like at Vitality?

We’re out to make the world a healthier place, and your call could be the start of this change. That’s an unbeatable feeling.

If you like a fun, buzzy environment – and a bonus for great performance – you’ll love life at Vitality.

Additional information:Salary: 22900Frequency: Per yearEmployment type: Full-time