Customer Service Coordinator

The Whittan Group; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading manufacturer of steel storage products is looking for a Customer Service Coordinator to enhance their busy Client Services team. The role involves providing exceptional service to customers, managing orders and inquiries from start to finish, while ensuring compliance with company policies. Applicants should have strong communication skills, effective time management, and data entry capabilities, with a dedication to customer satisfaction.

Benefits

Competitive salary

33 days holiday per annum including bank holidays

Company pension

Life assurance

Employee discount scheme

Long service awards

Monthly STAR awards

Employee Assistance Programme

Support from Trained Mental Health First Aiders

Cycle2Work Scheme

Medicash Scheme

Flexi Holiday Scheme

Qualifications

• Minimum A-C grade in both Maths and English required.
• Basic knowledge of Microsoft Office applications.
• Excellent data entry skills and a good telephone manner.

Responsibilities

• Manage customer orders and inquiries efficiently.
• Ensure customer data is stored in compliance with GDPR.
• Coordinate and manage multiple customer orders.

Skills

Data entry

Communication

Time management

Multitasking

Education

Minimum A-C grade Maths and English

Tools

Microsoft Office

Job description

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Hyde

Full time

Permanent

The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market leading brands; we design, manufacture and install storage solutions for commercial and industrial environments in the UK and Europe.

We are looking for a Customer Service Coordinator to join our busy and growing organisation. Reporting into the Client Services Team Leader and based in Hyde, the main function of the role will be to provide our customers with excellent service from order receipt to supply of materials and/or service through to invoicing within a timely manner, ensuring they are managed successfully.

Key Responsibilities

• Manage and prioritise your own workload
• Handle customer service tasks within a busy environment, including POD retrieval, delivery progression and general customer queries on orders or invoices
• Ensure the customer is responded to in a timely manner
• Understand and action reports (where required)
• Ensure all customer data and documentation is stored correctly and in line with GDPR regulations
• Handle multiple customer orders and queries in progress
• Coordinate, manage and bring together multiple elements of a job/project
• Date manage orders and invoicing information
• Comply with company policies and procedures
• Communicate confidently with internal departments and sales teams plus outside suppliers
  
  

Required Experience/skills/qualifications

• Minimum A-C grade Maths and English
• Available on a full time, permanent basis
• Basic knowledge of Microsoft office
• Excellent data entry skills
• Good Telephone manner, polite and confident
• Team Player
• Good time management skills
• Can multitask and manage/prioritise own workload
  
  

Desirable Skills/experience

• Basic knowledge of SAP
• Holds a full and valid UK driving licence
  
  

Company Benefits

• Competitive salary
• 33 days holiday per annum including bank holidays.
• Company pension
• Life assurance
• Employee discount scheme
• Long service awards
• Monthly STAR awards
• Employee Assistance Programme
• Support from Trained Mental Health First Aiders
• Cycle2Work Scheme
• Medicash Scheme
• Flexi Holiday Scheme
  
  

For more information, please contact [e-mail]

The Whittan Group promotes equality of opportunity in that everyone who works for us and any job applicants will be treated equally, regardless of gender or gender reassignment, age, ethnic or national origin, nationality, race, colour, marital or civil partnership status, pregnancy or maternity, disability, sexual orientation, religion or belief.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Office Equipment

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