Service Co-Ordinator

Altegra Integrated Solutions Limited.; South Petherton; On-site; GBP 35,000 - 48,000; Full time

Job summary

A leading company in material handling equipment seeks a Team Leader for their engineering team. The role involves coordinating repairs and servicing while fostering excellent customer service. Ideal candidates will have experience in customer-focused environments and strong leadership qualities.

Benefits

27 days holiday plus bank holidays

Health care cash plan for dental and health checks

Ongoing training and career development

Refer a friend bonus of £500

Life Event Day for personal milestones

Qualifications

• Experience in a fast-paced, reactive customer service role.
• Strong attention to detail and organizational skills.
• Ability to work independently and proactively under pressure.

Responsibilities

• Leading a team of Field Based Engineers and Site Engineering Team Leaders.
• Coordinating engineer schedules and managing workloads.
• Handling customer communications regarding maintenance and repairs.

Skills

Customer Service

Communication

Organization

Multi-tasking

IT Skills

Tools

Microsoft Office Suite

Protean software

Job description

Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, offering facilities management, training, and hire services to its customers with over 100 employees across 2 sites in the UK.

About the Role

This is a fast-paced role involving leading a team of site and field-based engineers. Responsibilities include arranging equipment repairs, liaising with customers and site managers, managing engineer workloads, and working with lead engineers to ensure timely, high-standard maintenance of equipment.

The ideal candidate will have experience in a busy service office environment, preferably within the MHE industry, with a strong attention to detail, excellent customer service skills, and the ability to handle daily challenges effectively.

Responsibilities

• Leading a team of Field Based Engineers and Site Engineering Team Leaders.
• Coordinating with the Aftersales Team to organize engineer schedules.
• Communicating with customer site managers to arrange attendance for breakdowns, maintenance, and servicing.
• Placing and processing orders with suppliers and network dealers.
• Collaborating with other departments within the business.
• Processing engineer jobs for invoicing.
• Preparing quotations for repairs and additional work.
• Handling warranty claims.
• Compiling reports.
• Participating in out-of-hours customer support on a rota basis.
• Undertaking additional tasks as needed to support the business and customers.
• Ensuring all engineer tasks are completed and processed in line with month-end procedures.

Candidate Requirements

Qualifications and Experience

• Proficiency in Microsoft Office Suite.
• A strong desire and ability to deliver excellent customer service.
• Experience in a fast-paced, reactive customer service role.
• Excellent communication skills, including a confident and professional telephone manner.
• Ability to work independently and proactively.
• Teamwork skills with a flexible approach to workload.
• Strong multi-tasking abilities.
• Attention to detail.
• Well-developed IT skills, including proficiency in Microsoft Office.
• Ability to work under pressure and meet deadlines.
• Exceptional organizational skills.
• Experience with Protean software is desirable but not essential, as training will be provided.

What We Offer

• Up to 27 days holiday plus bank holidays, depending on length of service.
• 2x basic salary life insurance coverage.
• Health care cash plan covering dental, prescriptions, health checks, etc.
• Discount platform for shopping, holidays, and gym memberships.
• Employee Assistance Programme.
• Ongoing training and career development opportunities.
• Cycle to work scheme.
• Refer a friend bonus of £500 per person (terms apply).
• Long service awards at 10, 20, and 30 years.
• Life Event Day for occasions like marriage, moving, or graduation.