Service Co-Ordinator

Tiger Resourcing Group; Crawley; On-site; GBP 21,000 - 32,000; Full time

Job summary

Tiger Resourcing Group in Crawley, United Kingdom is seeking a Customer Services professional in a non-technical role. You will resolve customer issues, analyze workforce activities, deliver customer-centric experiences, provide product support, and support administrative tasks.

Typically a Bachelor's degree and at least 2 years of related experience are required, with potential for advanced degrees or equivalent experience.

Qualifications

• Bachelor's degree plus a minimum of 2 years of related experience or equivalent work experience.
• Ability to analyze workforce activities and resolve customer issues.
• Proven capability to support product knowledge and administrative tasks.

Responsibilities

• Resolve customer issues and provide product support in a non-technical context.
• Analyze workforce activities and develop support strategies.
• Deliver customer-centric experiences and report issues for design teams.
• Maintain product knowledge and contribute to efficient administrative processes.
• Prioritize customer satisfaction and identify opportunities to improve operations.

Skills

Customer service

Analytical thinking

Communication

Education

Bachelor's degree

Job description

Crawley, United Kingdom | Posted on 24/08/2026

The Customer Service and Support function is responsible foractivities related to assisting, supporting, and resolving customers questionsspecific to products and services.

Customer Services > Non-Technical

Provides resolutions to customer issues, analyzing workforce activities, delivering customer-centric experiences, providing product support, and offering administrative assistance. These professionals respond to customer problems, analyze workforce needs, develop support strategies, maintain product knowledge, and report issues to design departments. They prioritize customer satisfaction, optimize operations, identify business opportunities, and ensure efficient administrative support.

Role Knowledge and Application

Develops professional expertise, applies company policies and procedures to resolve a variety of issues. Determines a course of action based on guidelines and modifies processes and methods as required.

Complexity and Problem-Solving

Works on problems of moderate scope which are often varied and routine where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Applies learned techniques and contributes to analysis and investigation to solve problems.

Supervision

Normally receives little instruction on day-to-day work, general instructions on new assignments.

Collaboration and Interaction

Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. Focuses on providing standard professional advice and creating initial reports/analyzes for review by experienced team professionals.

Recommended Background and Experience

Typically requires a Bachelor's degree and a minimum of 2years of related experience; or an advanced degree without experience; or equivalent work experience.