Customer Service Supervisor

SponicHR; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Sick pay

Additional Leave

Holiday payment

Job summary

SKILLED WORKERS CLOUD in the United Kingdom is seeking a Customer Service Supervisor to lead and coordinate a customer services team, ensuring effective responses to purchasers and users of a product or service.

You will supervise the team, handle complex queries, develop training, monitor schedules, and work with managers to improve products and services while driving metrics and staff motivation.

Qualifications

• Proven experience in a customer service supervisory role.
• Strong leadership and supervision skills.
• Excellent communication skills.
• English language proficiency.

Responsibilities

• Directly supervises and coordinates the activities of help and advisory services to provide support for customers and users.
• Liaises with clients and handles more complicated or sensitive complaints and queries.
• Develops and plans training for their teams.
• Establishes and monitors work schedules to meet the organisation's requirements.
• Discusses customer responses with managers to improve the product or service and resolve operational problems.
• Ability to manage and motivate a team effectively.
• Proficient in analysing customer service metrics and implementing improvements.

Skills

Leadership

Communication

English proficiency

Supervision

Education

IELTS 4.5

Job description

Note:

Customer Service Supervisor

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Tasks Included

• directly supervises and coordinates the activities of help and advisory services to provide support for customers and users
• liaises with clients and handles more complicated or sensitive complaints and queries
• develops and plans training for their teams
• establishes and monitors work schedules to meet the organisation's requirements
• discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems. provided and resolved operational problems.
• ability to manage and motivate a team effectively
• proficient in analysing customer service metrics and implementing improvements.

Experience

• Proven experience in a customer service supervisory role
• proficiency, particularly in English
• Strong leadership and supervision skills
• Excellent communication skills

Entry Requirements Of This Job

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/ or relevant experience. Specialist qualifications may be required for work within certain sectors. On-British candidates required an English language test minimum of 4.5 IELTS.

Benefit

• Sick pay
• Additional Leave
• Holiday payment

About the Company

SKILLED WORKERS CLOUD is a UK Regulated skilled HR-tech company. We specialise in Skilled HR systems for business in the UK. We are in a combination of skilled HR and Technology based company to deliver superior business results for our client.

Contact Information

[e-mail]

Suite 602, 6th Floor, 252-262 Romford Road, London, E7 9HZ United Kingdom.

Landline: [phone]

Mobile & Whats App: [phone]

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