Service Co-Ordinator

Winncare UK; Blackburn; On-site; GBP 26,000 - 38,000; Full time

Job summary

Winncare UK is seeking a Service Co-ordinator to join our Blackburn team. You will support the service and sales teams by coordinating servicing and hire requests, scheduling work with engineers, and ensuring timely invoicing through the ERP system.

The role demands strong customer service skills, confident communication, and the ability to build internal and external relationships while meeting targets and maintaining accuracy in a fast-paced environment.

Qualifications

• Experience in customer service/telesales/service coordination capacity.
• Ability to communicate confidently in person, on the phone and by email.

Responsibilities

• Coordinate servicing and maintenance for all customers with service and sales teams.
• Administer service and hire orders and ensure accurate invoicing.
• Process service and hire requests and coordinate with engineers/installers.
• Complete service orders during and after works, and update ERP accordingly.
• Prepare activity reports for accountable accounts and maintain product knowledge.
• Maintain ERP data pre- and post-servicing to ensure correct processing.

Skills

Customer service

Communication

Relationship management

Attention to detail

Multitasking

Education

Tools

ERP system

Microsoft Office

Job description

About Winncare

At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions.

About Winncare

At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions.
Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve. As a trusted partner in healthcare, Winncare continues to lead with innovation, compassion, and a relentless pursuit of quality.
This is an exciting time for Winncare as we experience organisational growth and new opportunities to join our highly skilled, professional, and committed team in a great working environment.
Our team in Blackburn are seeking to appoint an experienced and capable individual in the position of Service Co-ordinator.
Reporting to the Service Manager, the Service Co-ordinator will provide dedicated and detail-oriented support to the wider team.
The Service Co-ordinator will play a crucial role in managing customer service and hire requests. The successful applicant will be responsible for ensuring work is scheduled in accordance with regulatory requirements, coordinating with engineers and installers, and updating the ERP system at each stage to ensure timely completion and invoicing of services. Additionally, the role encompasses key account management from a service and repair perspective.

Key tasks and accountabilities associated with the role are as follows:

• Work in collaboration with the members of the service and sales team coordinating servicing and maintenance for all customers.
• Efficient administration of service and hire related orders.
• Process service and hire requests and coordinate the work to the engineers/installers.
• Processing the service orders during and on completion of the works.
• Complete the work on the software system for invoicing purposes.
• Prepare reports of activities with the accountable accounts.
• Build a strong, in-depth product knowledge to understand the features and benefits of products.
• Maintain and update the ERP database pre and post servicing to ensure the data is processed accordingly.

This list is not exhaustive and the successful candidate will be expected to undertake any other duties for which they are suitably qualified and experienced to undertake.

Applicants should possess demonstratable experience in a customer service/telesales/service coordination capacity, be a confident communicator, in person and via the telephone/email and possess the ability to build excellent internal and external relationships.

The successful candidate will have a passion for providing solution, be motivated by achieving targets and demonstrate attention to detail and accuracy.

It is essential applicants possess the ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously, be Proficient in Microsoft Office, particularly Outlook, Word and Excel and be able to work on own initiative and have the willingness to learn and adapt to new systems and processes.

Experience of using and working an ERP system would be advantageous as would previous experience in the NHS, care home or healthcare sector.

This is a great opportunity for a suitably qualified and experienced individual to join a committed and dedicated team at a time of growth in a rewarding and engaging environment and a great workplace community.