Service Charge Officer

Bromford Flagship LiveWest; Norwich; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salary £28,000–£32,000 FTE

25 days holiday + bank holidays

Agile working

Health and wellbeing support

Excellent professional development

Job summary

Flagship is seeking a Service Charge Officer to join our Norwich team. You’ll manage service charge budgets, cost reconciliation and year-end accounts, balancing accuracy with excellent customer service. This role is full time, fixed term for 12 months, with 37 hours per week.

Bring strong Excel and IT skills, knowledge of service charge regulations, and experience with housing management or accounting systems. AAT part-qualification is the minimum, with full AAT qualification desirable.

Qualifications

• Strong numerical ability with excellent customer service skills.
• Experience with service charge regulations and processes.
• Experience using housing management and accounting systems. DBS check required.

Responsibilities

• Manage service charge enquiries from internal and external customers.
• Review service charge costs for accuracy and completeness.
• Investigate discrepancies with finance colleagues.
• Prepare annual service charge budgets and reconcile expenditure.
• Produce year-end statements of account in line with leases and legislation.
• Provide guidance on service charge matters to development and operational teams.

Skills

Excel

IT skills

Communication skills

Teamwork

Service charge knowledge

Education

AAT part-qualified

Tools

Housing management system

Accounting software

Job description

Do you enjoy working with numbers, analysing costs and ensuring accuracy? Can you confidently explain complex information to customers and colleagues in a clear, approachable way? Are you looking for an opportunity to develop your housing, finance and service charge expertise within a supportive team?

As a Service Charge Officer, you'll play a vital role in delivering a professional, compliant and customer-focused service charge process. You'll help ensure service charges are fair, transparent and provide value for money, while supporting customers and colleagues with expert advice and guidance.

Working closely with finance and operational teams, you'll take ownership of service charge budgets, cost reconciliation and year-end accounts, helping to maintain accuracy, compliance and excellent customer service throughout the process.

Location: Norwich

Hours: Full Time - 37 hpw - Monday to Friday

Contract: Fixed Term - 12 months

WHAT YOU'LL BE DOING

• managing service charge enquiries from internal and external customers.
• reviewing service charge costs to ensure accuracy and completeness.
• working closely with finance colleagues to investigate and resolve discrepancies.
• preparing annual service charge budgets.
• reconciling actual expenditure against budgets for schemes with variable service charges.
• producing year-end statements of account in line with leases, agreements and current legislation.
• providing advice and guidance to development and operational teams on service charge matters.
• supporting continuous improvement initiatives and helping ensure best practice is maintained.

WHAT YOU'LL BRING

We're looking for someone who combines strong numerical ability with excellent customer service skills.

You'll bring:

• strong Excel and general IT skills.
• excellent communication skills and the ability to build effective working relationships.
• experience working collaboratively within teams and projects.
• knowledge of service charge regulations and processes.
• experience using housing management and accounting systems.
• AAT part-qualified (or equivalent) as a minimum requirement, with full AAT qualification (or equivalent) desirable.

Please note that a DBS check will be required for the successful candidate.

WHY JOIN US

You'll be joining an organisation committed to making a positive difference while supporting customers and communities. Our people are empowered to collaborate, innovate and continually improve the services we provide.

This is a fantastic opportunity to develop your career within housing and service charges. You'll benefit from:

• ongoing personal and professional development.
• access to learning and development opportunities through our internal academy.
• opportunities to strengthen your collaboration, analytical and administration skills.
• exposure to continuous improvement initiatives and housing sector best practice.

WHAT WE OFFER

• competitive salary - £28000.00 to £32000.00 FTE per annum
• 25 days holiday + bank holidays (increasing to 28 days after 5 years service)
• agile working
• family friendly policies
• health and wellbeing support
• excellent professional development opportunities

Important information

Closing Date: 30th October 2026 (Midnight)

Interview Date: To be confirmed.

About Us

Flagship is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.