Service Charge Specialist

Accent Housing Group; Frimley; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Birthday leave

Health & wellbeing cash plan

Gym discounts

Car leasing options

Salary sacrifice schemes

Defined benefit pension option

Life assurance

Job summary

Accent Housing Group is seeking a Service Charge Specialist for a hybrid role with travel to schemes in the South and East. The position is a 2-year fixed-term contract, 35 hours per week, with a salary around £38,500 per annum.

You will verify data, uncover the true story behind service charge schedules, and work with Asset teams to ensure fair apportionments in tenancy and lease agreements. Proactive individuals with strong Excel and housing management software skills will help safeguard data

Qualifications

• Proven experience in service charge management.
• Strong analytical skills and attention to detail.
• Ability to interpret complex residential leases and identify discrepancies.

Responsibilities

• Verify data and scrutinise service charge schedules across schemes.
• Identify discrepancies and distinguish errors from necessary adjustments.
• Collaborate with Asset teams and leadership to improve processes and data integrity.
• Travel to sites for data verification and site visits in the South and East.

Skills

Analytical skills

Attention to detail

Communication

Stakeholder management

Tools

Excel

Finance systems

Housing management software

Job description

Service Charge Specialist

A place to drive change

Location: Hybrid, predominantly remote with travel to our schemes in the South (Camberley/Kent) and East (Peterborough/Cambridge). The successful candidate will be aligned to their closest Accent office in either Peterborough or Camberley.

Salary: Circa £38,500 per annum

2 year fixed term contract, 35 hours per week, Monday - Friday 9am to 5pm.

We're on a journey of transformation. We're finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We're innovating for our customers and to create a thriving workspace that supports everyone.

We're a team of passionate, dedicated people, working to drive change for the better. We're building something special here and we want driven, creative people to join us.

If you're looking for a career where you can be part of change, share your ideas and help us transform, there's never been a more exciting time to join us and shape our future.

About the role

As our Service Charge Specialist, you won't just crunch numbers; you'll dig deeper. Visiting sites, verifying data, and thinking beyond the surface, you'll uncover the true story behind service charge schedules. Your pragmatic approach will spot discrepancies, distinguish errors from necessary adjustments, and ensure every scheme's data stands up to scrutiny.

Working closely with Asset teams and leadership, you'll help future-proof our processes, ensuring accurate apportionments aligned with tenancy and lease agreements. Your efforts will directly impact customers, safeguarding fairness and improving data integrity across Accent.

This role involves travel in the South and East for site visits, offering variety and the chance to get hands-on with the properties we serve. If you're inquisitive, thorough, and ready to make a real difference, we want to hear from you.

Salary

The salary for the Service Charge Specialist post is circa £38,500 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

The ideal candidate will have proven experience in service charge management. Strong analytical skills and excellent attention to detail are essential, along with the ability to interpret complex residential leases and identify discrepancies. Proficiency in Excel, finance systems, and housing management software is expected, as is the ability to communicate clearly and effectively with a range of stakeholders. The role also demands a collaborative, customer-focused approach and the ability to work confidently with both internal teams and external partners.

The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed.

Service Charge Specialist Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring.

Stage 2: A Place to Show Your Strengths

A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.

We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step.

A place to build a future

We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here's what you can look forward to:

• Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.

• Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.

• Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.

• Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.

• Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance.

• Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed.

This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do.