Service Charge Assistant

Cottsway; Witney; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension scheme (3%+ matched by up to }

Holiday entitlement 25–28 days + bank

Flexible working policy

Gym membership discount

EV lease scheme

Costco membership

Job summary

Cottsway in Witney is seeking a full-time Service Charge Assistant to support our busy Service Charge Team and provide accurate administrative support for tenants, leaseholders and suppliers.

You will handle service charge information, respond to enquiries, maintain records and help ensure transparent processes; full training will be provided and a DBS check is part of pre-employment checks.

Qualifications

• Strong administrative and organisational skills.
• Prior experience of working with service charges is desirable.
• Excellent attention to detail and accuracy.

Responsibilities

• Provide administrative support to the Service Charge Team.
• Maintain accurate service charge information and respond to enquiries.
• Support smooth operation of the team and liaise with tenants, leaseholders and suppliers.
• Assist with record keeping and documentation as required.

Skills

Administrative support

Organisational skills

Attention to detail

Customer service

IT skills

Teamwork

Tools

MS Office

IT systems

Job description

About Us

Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire.

We own and manage over 6,000 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 13,000 customers.

We have some of the strongest financial and governance ratings in the sector and we are committed to doing more to help people in housing need, with a robust development programme.

We are proud to:

• Reinvest our profits every year, not only to create more homes, but also to ensure our existing customer’s homes are kept in great shape, with an in-house team of skilled tradespeople who carry out this work.
• Put our customers at the heart of everything we do, with a dedicated team of housing, neighbourhood, financial and welfare officers to provide support where needed.
• Be active in and bring social value to our local communities.

Working for us

Cottsway is a great place to work with a friendly, supportive and enthusiastic team dedicated to providing quality homes in thriving communities.

We support and develop our people because we know that it is through them that we deliver the high standards of service that our customers say we provide.

Based in the market town of Witney, we:

• Offer competitive salaries and a range of benefits.
• Support agile working.
• Guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. We are signed up to the Disability Confident Committed scheme.
• Value people from a wide range of backgrounds and experience – whether you are an experienced housing professional or simply have an interest in working in our sector.

About the Role

We are looking to recruit a full-time Service Charge Assistant to support our busy Service Charge Team. This is an excellent opportunity for an organised and detail-oriented individual to develop their career in a customer-focused administrative role. Full training will be provided to help you succeed.

As a Service Charge Assistant, you will provide administrative support to the Service Charge Team, helping to deliver an excellent service to our tenants, leaseholders, shared owners, colleagues and external suppliers. You will play an important role in ensuring service charge information is accurate, transparent and fair, while responding professionally to enquiries and supporting the smooth operation of the team.

About You

To be successful in this role, you will:

• Have strong administrative and organisational skills.
• Prior experience of working with service charges
• Possess excellent attention to detail and accuracy.
• Be committed to delivering high standards of customer service.
• Have good communication and interpersonal skills.
• Be confident using IT systems and willing to learn new software and processes.
• Be able to work effectively as part of a team and manage a varied workload.

Experience in an administrative role is desirable, although full training will be provided for the successful candidate.

A DBS check will be required for the successful applicant as part of our pre-employment checks.

Benefits

In return, we provide an excellent benefits package

• A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.
• Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
• A flexible working policy to support agile working.
• A discounted corporate gym and swimming membership.
• Electric vehicle lease scheme and Costco membership.

For an informal discussion about the role, please contact Sue Andrews, Service Charge Manager, on 01993 890000