Charges Advisor

Civic Recruitment Limited; Redditch; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working 3 days a week

Local authority contract

37 hours per week

Job summary

Civic Recruitment Limited is recruiting for a 3-month contract role with a local authority to support the Housing Income Service. The role focuses on applying service charges to tenants and leaseholders accurately, while ensuring compliance and high-quality customer service.

You will help with billing, estimates, and charging processes, and support rent setting, policy implementation, and debt recovery where appropriate. 37 hours per week, hybrid working from Redditch.

Qualifications

• Minimum 1 year experience in a financial, accounting, or income-related role.
• Experience working with service charges, rent accounts, or housing income processes.
• Experience managing customer enquiries and resolving complaints effectively.

Responsibilities

• Support the delivery of service charge processes for tenants and leaseholders, including billing, enquiries, and complaint handling.
• Assist with the annual rent and service charge setting process, ensuring accuracy in estimates, actuals, and apportionments.
• Contribute to the implementation of recharging policies and processes for tenants and leaseholders.
• Support the compliant delivery of Section 20 consultation processes.
• Assist in the recovery and enforcement of former tenant debts, including recommendations for write-offs where appropriate.
• Accurately process large volumes of financial and customer data to ensure correct charges are applied and income is maximized.
• Respond to customer enquiries and complaints professionally, ensuring timely resolution and a positive customer experience.

Skills

Financial experience

Service charges

Customer enquiries

Education

Level 2 qualification in finance/accounting/housing/business administration

Job description

Redditch, United Kingdom | Posted on 15/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3-month contract role with a local authority

Summary

• This is a 3-month contract role with a local authority aimed at supporting the delivery of an effective and compliant Housing Income Service. The position ensures the accurate, transparent, and timely application of service charges to tenants and leaseholders. The role involves collaborating with colleagues to administer charging processes, maximize income recovery, and ensure compliance with relevant housing legislation, all while delivering a high-quality, customer-focused service.
  

Responsibilities

• Support the delivery of service charge processes for tenants and leaseholders, including billing, enquiries, and complaint handling.
  
• Assist with the annual rent and service charge setting process, ensuring accuracy in estimates, actuals, and apportionments.
  
• Contribute to the implementation of recharging policies and processes for tenants and leaseholders.
  
• Support the compliant delivery of Section 20 consultation processes.
  
• Assist in the recovery and enforcement of former tenant debts, including recommendations for write-offs where appropriate.
  
• Accurately process large volumes of financial and customer data to ensure correct charges are applied and income is maximized.
  
• Respond to customer enquiries and complaints professionally, ensuring timely resolution and a positive customer experience.
  

Requirements

Essential Experience Required

• Minimum 1 year’s experience in a financial, accounting, or income-related role, ideally within housing or public sector services.
  
• Experience working with service charges, rent accounts, or housing income processes.
  
• Experience managing customer enquiries and resolving complaints effectively.
  

Essential Qualifications Required

• Minimum Level 2 qualification in a relevant subject (e.g., finance, accounting, housing, or business administration).
  
• Evidence of ongoing professional development (desirable).
  

Additional Information

• Working hours: 37 hours per week.
  
• Location: Woodrow Centre, Redditch B98 7RY/Hybrid 3 days.