Service Charge Officer

Moat; United Kingdom; Hybrid; GBP 33,000 - 49,000; Full time

Job summary

Moat is seeking a Service Charge Officer in its Head Office in Dartford. The role involves ensuring service charges are budgeted and charged fairly, with an operational understanding of service charges in the social housing sector.

You will focus on year-end account reconciliations and reporting to internal teams, with hybrid working between home and the Dartford office. The ideal candidate will have strong numerical skills, proficiency in MS Office, and knowledge of legislation governing

Qualifications

• Good numerical ability and a solid educational standard.
• Working knowledge of MS Office, especially Excel.
• Familiarity with financial and database systems.
• Operational understanding of legislation on service charges.
• Knowledge of social housing sector service charges.

Responsibilities

• Set annual service charge estimates for existing stock in line with leases.
• Regularly reconcile scheme accounts and report discrepancies.
• Reconcile costs for stock with variable service charges and prepare year-end statements.
• Monitor performance of managing agents and challenge errors.
• Review schemes and update reserve/sinking funds; inform residents.
• Investigate service-related complaints within set timescales.
• Assist in producing accurate estimates for new schemes.
• Represent Moat at tribunal hearings and resident meetings.

Skills

Numerical ability

MS Excel

MS Office

Financial databases

Customer service

Tools

Financial accounting software

Job description

Salary: £33,374- £41,718 per annum (salary offered dependent on experience)

Salary: £38,956- £48,695 per annum (salary offered dependent on experience)

Location: Head Office - Dartford

Closing Date: 13 September 2026

Service Charge Officer

Role Title: Service Charge Officer

Hours: 35 hours per week, Monday-Friday

Salary: £33,374- £41,718 per annum (salary offered dependent on experience)

You will be providing excellent customer service to our customers by ensuring service charges are budgeted and charged fairly in accordance with legislation and agreements. An operational understanding of the application of service charges in the social housing sector is essential to the role. This role will primarily focus on completion of service charge year-end account reconciliations.

We support agile working, so you’ll be provided all IT equipment to work flexibly between your home, and our Dartford office.

• Setting service charge estimates for all existing stock annually, complying with tenancy agreements and leases and adhering to current legislation.
• Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve.
• Reconciling actual costs for all stock with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Assist Team Leader in liaising with external auditors, providing resolution of queries relating to the year-end accounts.
• Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates & final accounts. Work with the Managing Agent Officer to challenge Managing Agents if accounts are inaccurate and to issue legal notices in cases of non - compliance.
• Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary and, following the annual reconciliation; notify residents (via audited accounts) of balance of reserve/sinking funds.
• Taking ownership to investigate and respond to any service-related complaints/ queries from customers within set timescales at all times. This is to be carried out with reference to tenancy agreements and leases and current legislation.
• Providing advice & support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same.
• Attending & representing Moat at first-tier tribunal hearings and resident meetings in collaboration with relevant internal departments.

You’ll have:

• A good standard of education, with good numerical ability in particular.
• A working knowledge of MS Office, with proficient intermediate use of MS Excel.
• Good understanding in the use of financial, and other, database systems.
• An operational understanding of all legislation and best practice as it relates to service charges.
• An operational understanding of the application of service charges in the social housing sector, including in the context of lease arrangements.

Who are we?

We’rea housing association in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.

We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2025, based on our employee feedback.

Come and make a difference, grow your career, join a great team and take on new challenges.

You’ll join us on the first Monday of the month and begin with a structured, week‑long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot.