Service Centre Team Members- Birmingham

XC Trains Limited; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Arriva is recruiting for Birmingham New Street to join the Service Centre as Team Members. You will pack and load orders, perform routine service checks, and ensure food safety while maintaining cleanliness of the Service Centre.

Flexibility is essential due to shift work and weekends; average 39 hours per week. Applicants should be computer literate and capable of working independently or in a team.

Qualifications

• Background in logistics supply is desirable but not essential.
• Excellent communication skills and ability to meet deadlines in a high-pressure environment.
• Previous customer service experience is desirable.

Responsibilities

• Pack and load orders onto trains at the correct times.
• Carry out routine service checks (e.g., fridge temperatures).
• Clean the Service Centre and dispose of packaging and waste materials.
• Assist customers with enquiries during deliveries.
• Manage stock levels and food safety at all times.

Skills

Customer service

Communication skills

Logistics experience

Education

Basic food hygiene knowledge

Tools

Computer literacy

Job description

Salary is £27,514per year based on a 39 hour week.

We are looking for enthusiastic and dedicated individuals to join the team at Birmingham New Street as a Service Centre Team Members.

Working within this role you will be responsible for ensuring orders are correctly packed and loaded onto the trains at the correct times. You will also be responsible for carrying out routine service checks and procedures (e.g. fridge temperature checks), the cleaning of the Service Centre and the environmentally disposal of packaging and waste materials.

You must have the ability to work to tight deadlines with a proven track record of working in a high pressure environment. A background in logistics supply and basic food hygiene experience would be desirable but not essential. As you deliver the orders to the train you will also be expected to help customers with their enquiries.

The Service Centre has a varied roster so flexibility is essential as shift work and weekend work is required. The average hours per week are 39. All applicants must be computer literate, be able to use their own initiative and take responsibility for managing their stock levels and food safety at all times.

You will have the ability to work shifts and live within an hour of the location you are applying for. Previous customer service experience is desirable and also the ability to work alone or in a team.

Excellent communication skills are required with the ability to meet deadlines and multi-task.

We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.