Service Centre Planner

Algeco UK Limited; Bristol; On-site; GBP 26,000 - 38,000; Full time

Job summary

Algeco UK Limited is seeking a hands-on Technician to carry out service calls at customer sites and in the Service Centre, diagnosing faults and carrying out FM testing services. A van is provided for site travel and daily schedules are planned by the Project Support Team.

You will work under the Service Support Manager, adhering to safety policies, maintaining van stock, and using a PDA to log calls and communicate with customers. A UK driving licence is required.

Qualifications

• General maintenance & FM testing skills.
• Working at Height.
• Manual Handling.
• Customer focus with good communication.
• Ability to identify and resolve issues.
• General maintenance capability.
• Use of a range of power tools safely.
• Basic IT Skills.
• Ability to work on own or as part of a team.
• Positive attitude.
• Willingness to learn new skills and share them.
• Flexibility to support other parts of the business when required.

Responsibilities

• Perform maintenance tasks across plumbing, electrical, and building fabric repairs.
• Adhere to RAMS, SSOW, SOPs and safety standards during daily tasks.
• Handle FM service calls including PAT testing, HVAC and fire extinguisher checks.
• Manage van stock and use PDA to log service calls and communicate with customers.
• Represent Algeco professionally at customer sites.

Skills

General maintenance

Facilities management

Communication

Team player

Power tools

Basic IT

Driving licence

Education

SSSTS

CSCS Card - NVQ Level 2 Blue Skilled Worker

Tools

ECS

IPAF

PASMA

Job description

The purpose of this role is to undertake service calls at customer sites to diagnose & repair internal & external faults and to provide Facilities Management (testing services) to our customers. You will report to the Service Support Manager with daily service call schedules planned by the Project Support Team. Where there are no planned maintenance calls you will be required to work in the Service Centre or on installation projects. The role is Service Centre based, with a van available to allow travel to and from customer sites., Algeco UK excels in pioneering modular solutions, crafting tailor-made buildings that effortlessly meet diverse requirements. With an unwavering commitment to customer satisfaction, sustainability, and health and safety, we set the benchmark for delivering adaptable, functional, and visually striking spaces. You will be part of a team driving forward the evolution of construction, empowering clients to succeed while championing environmental responsibility and ensuring the utmost safety for all., Health, Safety, and Environmental

Health, Safety, and Environmental

• Manage health, safety, and environmental compliance, including incident reporting and safety observations.
• Ensure all activities adhere to company safety policies, 'Five Basic Behaviours,' and 'Life Saving Rules.'
• Promptly report all health, safety, and environmental issues to mitigate risks to colleagues, visitors, suppliers, and customers.

Maintenance Service Calls

• Perform a variety of maintenance tasks, including plumbing, electrical, and building fabric repairs.
• Adhere to all RAMS, SSOW, SOPs, and safety standards during daily tasks.

Facilities Management Service Calls

• Handle FM service calls like PAT testing, HVAC, and fire extinguisher checks, along with installing value-adding products at customer sites.

Technical Expertise

• Possess electrical qualifications and certifications for FM testing. Algeco supports gaining further required certifications.

Quality Assurance

• Ensure all work meets regulatory, quality, and customer standards.

Stock & Equipment Control

• Use and manage stock efficiently, maintaining van stock levels for effective service.
  Basic IT skills for using a PDA to manage daily tasks, record service calls, and communicate with customers

Communication Skills

• Represent Algeco professionally, promoting company values while working at customer sites.

WHAT WE NEED FROM YOU

• General maintenance & Facilities Management testing skills/capabilities.
• Working at Height.
• Manual Handling.
• Customer focus - good communication skills, a willingness to go the extra mile to deliver an excellent service in a professional manner, courteously to promote Algeco Values.
• Ability to identify and resolve issues or elevate where applicable.
• General maintenance capability.
• Use of a range of power tools in a safe and effective manner.
• Basic IT Skills.
• Ability to work on own or as part of a team.
• A positive attitude
• Willingness to learn new skills and share skills.
• Flexibility to support other parts of the business where required due to workload.
• Site Supervisor Safety Training Scheme (SSSTS).
• CSCS Card - NVQ Level 2 Blue Skilled Worker.
• Facilities Management - Legionella, Fire Extinguisher etc.
• Electrical Maintenance.
• PAT Testing.
• ECS, IPAF and or PASMA.
• A valid UK driving licence.

Salary: Competitive

Hours: Monday to Friday, 40 hours + Overtime paid at time and a half