Maintenance Resource Planner - South West

Algeco-; West of England; Vor Ort; GBP 30.000 - 45.000; Vollzeit

Zusammenfassung

Algeco UK in the South West is seeking a Maintenance Resource Planner to coordinate maintenance work with customers and Maintenance Technicians, ensuring compliance with safety and regulatory standards. The role involves planning, administering purchases, managing SLAs, and supporting a safety-minded team, with a focus on clear communication and efficient service delivery.

This permanent position offers a structured environment that champions environmental responsibility and high standards of

Qualifikationen

• Effective communication and collaboration skills.
• Strong time management and ability to prioritise multiple tasks.
• Analytical mindset to evaluate situations and resolve problems.
• Attention to detail and understanding of customer needs.
• People leadership, objective setting and training record upkeep.
• Proficient in Microsoft Word, Excel and PowerPoint.

Aufgaben

• Oversee health, safety and environmental matters, ensuring compliance and incident reporting.
• Follow the Five Basic Behaviours and Our Life Saving Rules, promoting safe behaviours.
• Be the point of contact for hire contracts; respond to maintenance inquiries from customers.
• Address queries or complaints promptly and professionally, escalating as needed.
• Keep customers informed of maintenance progress and proactive communication.
• Lead and develop team performance, set objectives and progressions.
• Manage training records, staff progression and conduct reviews.
• Raise maintenance jobs accurately and timely.
• Plan works to prioritise efficiency and SLA compliance.
• Admin of non-lifting RAMS as instructed by the Service Support Manager.
• Communicate with Technicians to resolve issues and escalate when needed.
• Coordinate with Logistics to enable on-site attendance.
• Ensure Technicians hold in-date certifications and safe working hours.
• Raise purchase orders for Technicians and third parties.
• Save mandatory documents per legal and policy requirements.
• Complete month-end reconciliation.
• Resolve customer invoice queries and supplier disputes.

Kenntnisse

Communication

Time management

Problem solving

Attention to detail

People management

MS Office

Tools

Microsoft Word

Excel

PowerPoint

Jobbeschreibung

Maintenance Resource Planner - South West

Maintenance Resource Planner - South West Contract Type Permanent

WHAT YOU NEED TO KNOW

Salary: Competitive
Hours: Monday to Friday, 37.5 hours.

PURPOSE

The purpose of this role is to plan and coordinate maintenance work with customers and Maintenance Technicians, ensuring compliance with all relevant regulations, standards, and policies. Your direct line of reporting will be to the National Maintenance Manager.

WHAT WE DO

Algeco UK excels in pioneering modular solutions, crafting tailor-made buildings that effortlessly meet diverse requirements. With an unwavering commitment to customer satisfaction, sustainability, and health and safety, we set the benchmark for delivering adaptable, functional, and visually striking spaces. You will be part of a team driving forward the evolution of construction, empowering clients to succeed while championing environmental responsibility and ensuring the utmost safety for all.

YOUR RESPONSIBILITIES

Health, Safety and Environmental

• Responsible for health and safety and environmental-related matters, including compliance with safety policy, incident reporting, safety walks and observations to ensure prompt action and mitigation of risk to colleagues, visitors, suppliers, and customers.
• Ensure all activities align to the company’s ‘Five Basic Behaviours’ and ‘Our Life Saving Rules,’ reinforcing good behaviours and correcting where required.

Customer Service

• Point of contact throughout the entire hire contract, to manage and respond to customer inquiries related to maintenance of their hired products. Co-ordinate with other departments as required to guarantee the provision of efficient and positive service to the customer.
• Address any customer queries, concerns or complaints promptly and professionally, escalating where necessary.
• Keep customers informed of the progress of their maintenance issues, ensuring proactive communi

People Leadership and Development

• You will be comfortable challenging under-performance where necessary. This includes performance requirements defined for sub-contractors in our Contractual Terms and Conditions.
• Leadership of people development, encompassing recognition, conduct, capability and performance management, coaching, and mentoring. Setting out Objectives and Progression Plans.
• Submit overtime records, approve holidays, and document absences, and conduct interviews and reviews.
• Ensure training records are maintained, with clarity of the skills matrix, progression opportunities and that the team and individuals know what is expected of them.

Operations Support

• Raise maintenance jobs accurately and timeously.
• Plan works to ensure prioritisation, efficiency and compliance with SLAs.
• Administration of non-lifting RAMS as instructed by Service Support Manager (distribution and archiving).
• Efficient communication with Maintenance Technicians, swiftly resolving customer issues and escalating where necessary.
• Coordinate with Logistics Team where required, to facilitate timely and efficient on-site attendance.
• Ensure that Technicians have in-date required certifications.
• Ensure that Technicians have in-date equipment certifications.
• Ensure that Technicians are planned to work safely (eg working hours).

Administration

• Raise purchase orders for Technicians and third parties as required.
• Saving all mandatory documents in line with legal requirements and company policies.
• Ensure month end reconciliation is completed.
• Resolve customerinvoicequeriesand deal withsupplierdisputes.

WHAT WE NEED FROM YOU

• Effective communication and collaboration skills.
• Effective time management, managing multiple tasks and prioritising.
• Ability to evaluate situations, identify problems, and find effective solutions.
• Attention to detail: accurately recording information and understanding customer needs.
• People management, leading objective setting, maintaining training records and fostering a positive work culture.
• Proficient in the use of Microsoft Word, Excel & PowerPoint.

DIVERSITY & INCLUSION

Our commitment toequality, diversity and inclusionis more than a wish list. We actively encourage a culture where everyone feels at home. Algeco is a place that brings together the very best people and their unique skills, experiences, abilities.

Research demonstrates that women and underrepresented groups tend not to apply for a job unless they meet all the criteria. However, we encourage applications from anybody who can demonstrate their ability to fulfil the job even if they don’t meet every requirement. We're committed to creating an environment where everyone feels valued, respected and like they belong, regardless of their background or identity and are therefore committed to providing a fair and inclusive recruitment process and will consider all applications on their merits.