Service Centre Manager: Lead Operations & Team Delivery

culliganalabama; Haydock; Remote; GBP 32,000 - 45,000; Full time

Benefits offered by this job

23 days' holiday + Bank Holidays

Company Pension scheme

Company Sick Pay (after qualifying)

Cycle to Work scheme

Employee rewards and discounts

Health Care Cash Plan

24/7 365-day access to EAP

Online learning platform

Career progression

Onsite parking

Job summary

Culligan is seeking a Service Centre Manager for our Haydock site to oversee daily operations and lead a busy team. You will manage Water Delivery Drivers, Technicians and Inventory, ensuring the on-time delivery and service of water solutions across the region. This role will be based from our Haydock site, working Monday to Friday, days only.

40 hours a week between 7am - 5pm. Key responsibilities include meeting SLAs, overseeing fleet compliance, training technicians, maintaining stock levels

Qualifications

• Strong communication and leadership.
• Proven fast-paced operations management.
• Full driving licence.

Responsibilities

• Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
• Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
• Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
• Ensuring all vehicles are compliant, working in close partnership with Fleet
• Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
• Ensure that stock levels are maintained within the Service Centre
• Ensure the team are using the ERP system correctly
• Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
• Support the recruitment processes
• Ability to support driver routing, working alongside the Supervisor

Skills

Team leadership

Communication skills

Time management

Problem solving

Resilience

Tools

CRM system

ERP system

Job description

Culligan is seeking a Service Centre Manager for our Haydock site to oversee daily operations and lead a busy team. You will manage Water Delivery Drivers, Technicians and Inventory, ensuring the on-time delivery and service of water solutions across the region. This role will be based from our Haydock site, working Monday to Friday, days only.

40 hours a week between 7am - 5pm. Key responsibilities include meeting SLAs, overseeing fleet compliance, training technicians, maintaining stock levels