Service Centre Manager

Culligan UK limited; Haydock; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

23 days' holiday

Bank Holidays

Company Pension scheme

Sick Pay

Cycle to Work

Employee rewards and discounts

Health Care Cash Plan

EAP access 24/7

Learning and development

Career progression

Onsite parking

Job summary

Culligan UK Limited in Haydock is hiring a Service Centre Manager to lead the busy operations team at the Haydock site.

You will ensure daily SLA/KPI delivery, manage a team of water delivery drivers, technicians and stock controllers, and drive health and safety, compliance and people development while coordinating fleet and ERP usage.

Qualifications

• Experience managing a fast-paced operation.
• Strong communication and leadership skills.
• Full driving licence.
• Ability to complete daily reporting.
• Proven ability to meet SLAs and KPIs.

Responsibilities

• Oversee daily running of the Haydock Service Centre and ensure SLAs are met.
• Lead a team of Water Delivery Drivers, Technicians and Stock Controllers.
• Coordinate deliveries, installations, services and repairs.
• Ensure vehicles are compliant and work with Fleet.
• Support training and development for technicians.
• Maintain stock levels and use ERP effectively.
• Drive Health & Safety, productivity and recruitment support.
• Support driver routing alongside the Supervisor.

Job description

Who are we? Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Service Centre Manager: Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region. This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.

Responsibilities of Service Centre Manager:

• Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
• Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
• Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
• Ensuring all vehicles are compliant, working in close partnership with Fleet
• Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
• Ensure that stock levels are maintained within the Service Centre
• Ensure the team are using the ERP system correctly
• Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
• Support the recruitment processes
• Ability to support driver routing, working alongside the Supervisor

Essential:

• Strong communication skills with the ability to inspire, motivate and manage a team
• Decisive and effective decision making, problem resolving and time management
• Demonstrate high levels of resilience, self-motivated and flexible
• Proven record of managing a fast-paced Operation
• Full driving licence
• Able to complete daily reporting

Desirable:

• National CPC
• Valid FLT Licence
• Knowledge of using a CRM system

• 23 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Access to on-going learning and development with our online learning platform
• Opportunity for career progressionOnsite parking