Service Centre Manager

Culligan UK; Haydock; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

23 days' holiday + Bank Holidays

Company Pension scheme

Cycle to Work scheme available

Employee rewards and discounts

Health Care Cash Plan

Access to online learning platform

Onsite parking

Job summary

Culligan UK in Haydock is seeking a motivated Service Centre Manager to lead the day-to-day operations of the Haydock Service Centre and ensure SLAs and KPIs are met. You will manage Water Delivery Drivers, Technicians and stock controllers, coordinate repairs, deliveries and installations, and drive health and safety, productivity and training within the team.

This role is Monday to Friday, 40 hours, 7am–5pm.

Qualifications

• Strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision making, problem resolving and time management.
• Proven record of managing a fast-paced Operation.
• Full driving licence.
• Able to complete daily reporting.

Responsibilities

• Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
• Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
• Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
• Ensuring all vehicles are compliant, working in close partnership with Fleet
• Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
• Ensure that stock levels are maintained within the Service Centre
• Ensure the team are using the ERP system correctly
• Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
• Support the recruitment processes
• Ability to support driver routing, working alongside the Supervisor

Skills

Strong communication

Team leadership

Decision making

Time management

Driving licence

Reporting

Tools

CRM system

Job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Service Centre Manager:

Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Service Centre Manager:

Working within our busy Operations Team, the role is responsible for the daily running of the Haydock Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.

This role will be based from our Haydock site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.

Responsibilities of Service Centre Manager:

• Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
• Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
• Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
• Ensuring all vehicles are compliant, working in close partnership with Fleet
• Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
• Ensure that stock levels are maintained within the Service Centre
• Ensure the team are using the ERP system correctly
• Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
• Support the recruitment processes
• Ability to support driver routing, working alongside the Supervisor

Requirements

Essential:

• Strong communication skills with the ability to inspire, motivate and manage a team
• Decisive and effective decision making, problem resolving and time management
• Demonstrate high levels of resilience, self‑motivated and flexible
• Proven record of managing a fast‑paced Operation
• Full driving licence
• Able to complete daily reporting

Desirable:

• National CPC
• Valid FLT Licence
• Knowledge of using a CRM system

Benefits

• 23 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365‑day access to Employee Assistance Programme through Health Assured
• Access to on‑going learning and development with our online learning platform
• Opportunity for career progression
• Onsite parking