Operations Centre Lead - Water Delivery & Service

Culligan UK; Haydock; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

23 days' holiday + Bank Holidays

Company Pension scheme

Cycle to Work scheme available

Employee rewards and discounts

Health Care Cash Plan

Access to online learning platform

Onsite parking

Job summary

Culligan UK in Haydock is seeking a motivated Service Centre Manager to lead the day-to-day operations of the Haydock Service Centre and ensure SLAs and KPIs are met. You will manage Water Delivery Drivers, Technicians and stock controllers, coordinate repairs, deliveries and installations, and drive health and safety, productivity and training within the team.

This role is Monday to Friday, 40 hours, 7am–5pm.

Qualifications

• Strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision making, problem resolving and time management.
• Proven record of managing a fast-paced Operation.
• Full driving licence.
• Able to complete daily reporting.

Responsibilities

• Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
• Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
• Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
• Ensuring all vehicles are compliant, working in close partnership with Fleet
• Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
• Ensure that stock levels are maintained within the Service Centre
• Ensure the team are using the ERP system correctly
• Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
• Support the recruitment processes
• Ability to support driver routing, working alongside the Supervisor

Skills

Strong communication

Team leadership

Decision making

Time management

Driving licence

Reporting

Tools

CRM system

Job description

Culligan UK in Haydock is seeking a motivated Service Centre Manager to lead the day-to-day operations of the Haydock Service Centre and ensure SLAs and KPIs are met. You will manage Water Delivery Drivers, Technicians and stock controllers, coordinate repairs, deliveries and installations, and drive health and safety, productivity and training within the team.

This role is Monday to Friday, 40 hours, 7am–5pm.