Service Centre Lead — Customer Excellence & Safety

Sunbelt Rentals Careers; Cardiff; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals is inviting applications for a Service Manager to support the Service Centre Manager and lead a busy team in delivering excellent service. The role focuses on performance, safety compliance, and customer satisfaction within the UK's largest equipment rental provider.

You will coach staff, ensure procedures are followed, and deputise in the manager’s absence while driving continuous improvement across the centre.

Qualifications

• Supervisory experience in a fast-paced environment is advantageous.
• Excellent communication and organisational skills.
• Self-motivated with drive to high quality standards.
• Strong understanding of Health and Safety practices at work.
• Proficient with Microsoft Office.
• Full driving licence is required.

Responsibilities

• Assist the Service Centre Manager to manage all areas of a busy Service Centre.
• Drive the business forward to achieve targets and high customer satisfaction.
• Coaching and motivating team to deliver excellent service.
• Ensure compliance with contract administration procedures.
• Adhere to Health and Safety guidelines in all processes.
• Deputise for the Service Centre Manager when needed.

Skills

Supervisory experience

Communication skills

Organisational skills

Self-motivated

Health and safety practices

Full driving licence

Tools

Microsoft Office

Job description

Sunbelt Rentals is inviting applications for a Service Manager to support the Service Centre Manager and lead a busy team in delivering excellent service. The role focuses on performance, safety compliance, and customer satisfaction within the UK's largest equipment rental provider.

You will coach staff, ensure procedures are followed, and deputise in the manager’s absence while driving continuous improvement across the centre.