Service Assessor

WMJobs; Worcester; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Great holiday entitlement

LGPS pension scheme

Professional learning & development

Flexible working

Job summary

Worcestershire County Council is seeking a Service Assessor to deliver initial community assessments, identify needs and promote independence. The post is permanent, based in Worcestershire, full-time 37 hours per week.

You will work within the Reablement team, develop Promoting Independence Plans, case manage service users, and participate in quality assurance. A Level 3 Diploma in Health and Social Care or relevant experience is required. Salary £31,537 - £33,695 per annum.

Qualifications

• Initial community assessments to identify needs, risks and independence potential.
• Develop Promoting Independence Plans detailing required interventions.
• Active case management within a locality as part of a multidisciplinary team.
• Adhere to standards and performance measures including monitoring protocols and QA audits.
• Provide out of hours cover as part of a rota.

Responsibilities

• Undertake initial assessments within the community; identifying needs, risks and the service user's potential for regaining independence with personal and / or domestic activities of daily living
• Develop Promoting Independence Plans that capture the desired service user outcomes and detail the required intervention of the service
• Actively case manage service users, as part of a multidisciplinary team, within a locality including regular reviews of their progress
• Ensure that all standards and performance measures are adhered to, including service user monitoring protocols and quality assurance audit completion.
• Provide out of hours cover as part of a rota during hours of service delivery

Education

Level 3 Diploma in Health and Social Care

Job description

PermanentWorcestershire County Council is committed to supporting its residents to live healthy and independent lives in their community.

Worcestershire County Council,Job Title: Service AssessorSalary: £31,537 - £33695 per annum37 Hours per WeekLocation: WorcestershireTeam: ReablementPermanentWorcestershire County Council is committed to supporting its residents to live healthy and independent lives in their community. Our approach is to offer short-term intensive support to enable individuals to learn how to live their lives as independently as they can and support them to regain independence during the period of support. We will continue to focus on what people can do and build on these skills. We will make sure people receive the right support at the right time to help them live independently at home for as long as possible. This is part of a broader approach to ensure Worcestershire residents are healthier, live longer, have better quality of life and remain independent for as long as possible. We are looking to recruit to the position of Service Assessor, you must be committed to:

• Undertake initial assessments within the community; identifying needs, risks and the service user's potential for regaining independence with personal and / or domestic activities of daily living
• Develop Promoting Independence Plans that capture the desired service user outcomes and detail the required intervention of the service
• Actively case manage service users, as part of a multidisciplinary team, within a locality including regular reviews of their progress
• Ensure that all standards and performance measures are adhered to, including service user monitoring protocols and quality assurance audit completion.
• Provide out of hours cover as part of a rota during hours of service delivery

As the ideal candidate you must have a level 3 Diploma in Health and Social Care or considerable experience of working in a social care setting. It is also equally important that you can demonstrate a can-do attitude, and that you are proactive, compassionate and empathetic.

In return you will be supported in your role by your line manager through one to one meetings and performance reviews, team meetings and other corporate wellbeing tools. You will be encouraged and supported to complete any formal accredited qualifications, and you will have a personal development plan to support you in developing towards any personal career aspirations.

This post is exempt under the Rehabilitation of Offenders Act 1974 and as such appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: Sunday 20th September 2026

Anticipated Interview Date: Thursday 24th September 2026

Attached documentsService Assessor JDPS.doc