Service Area Manager: Field Ops Leader (UK)

Otis; Almondsbury; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Bonus scheme

Company car or car allowance

Personal development within global Ot­

Job summary

Otis Bristol is seeking a Service Area Manager to lead the Field Service team in the South West. You will oversee day-to-day management and training of field staff, ensure safety across engineers, and drive service operations to deliver superior customer satisfaction.

The role requires strong leadership, excellent communication, and a passion for customer service. Otis offers a competitive salary, bonus, and company car or car allowance within a global, service-driven environment.

Qualifications

• Experience in service delivery or field management.
• Excellent communication and leadership skills.
• Ability to work in a dynamic, team-oriented environment.
• Strong computer skills and customer service focus.

Responsibilities

• Ensure field safety across engineers and technicians.
• Direct field maintenance and contractual service operations with 1:1 meetings.
• Conduct field education training for engineers.
• Maintain customer quality assurance and manage labour/materials expenditure.
• Improve efficiencies by optimizing routes and callbacks.
• Authorize repair orders and track completion.
• Lead changes to improve efficiency and communication.

Skills

Field management

Team leadership

Customer service

Communication

Safety compliance

Elevator industry exp

Tools

MS Office

CRM systems

Job description

Otis Bristol is seeking a Service Area Manager to lead the Field Service team in the South West. You will oversee day-to-day management and training of field staff, ensure safety across engineers, and drive service operations to deliver superior customer satisfaction.

The role requires strong leadership, excellent communication, and a passion for customer service. Otis offers a competitive salary, bonus, and company car or car allowance within a global, service-driven environment.