Service Area Manager

Otis Elevator Co.; West of England; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Bonus scheme

Company car

Car allowance

Job summary

Otis Bristol is seeking a Service Area Manager to lead the field service team, ensuring safety and high customer satisfaction. The role involves managing engineers, coaching, and coordinating maintenance activities from Bristol region.

You will work in a global company known for innovation, with training, career progression, and a competitive package including bonus and car allowance.

Qualifications

• Experience in service delivery and managing field staff.
• Experience in elevator/vertical transportation industry is preferred.
• Excellent communication and leadership skills.

Responsibilities

• Ensure field safety across engineers.
• Direct field maintenance and service operations with 1:1 meetings.
• Conduct training for engineers.
• Manage labour and materials expenditure while maintaining QA.
• Improve route efficiency and manage call-backs.
• Authorize repair orders and monitor completion.

Skills

Field management

Team leadership

Customer service

Safety compliance

Job description

Date Posted:

2026-10-15

Country:

United Kingdom

Location:

Otis Bristol Rooms 201 – 205, Regus Aztec West, 2430, The Quadrant, Aztec W, BS32 4AQ, UK

Service Area Manager

Location:South West

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

On a typical day you will:

• Ensure all aspects of field safety across your engineers/mechanics.
• Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team.
• Conduct field education training with your engineers.
• Maintain customer quality assurance, managing the expenditure of labour and materials
• Improve efficiencies, managing route schedules and callback rates
• Authorise repair orders and tracking completion
• Lead change to better efficiency and communication

What you will need to be successful:

• Experienced in service delivery, and field management. Able to engage with a team of field based engineers.
• Elevator/lift/Vertical Transportation industry experience is desired, but not essential.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service.

What’s In it For Me/Benefits:

• You’ll get a highly competitive salary, bonus scheme and company car or car allowance.
• Full personal development, working within an experience service team to gain first hand experience directly from them.
• The opportunity to work within a global frame work and to get the opportunity to apply for positions around the world.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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